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RAYUS Radiology is looking for a Manager, Technical Operations to join our team. As a Manager, Technical Operations, you will be responsible for managing the technical operations of multiple centers, which includes planning, team member management, budget management, maintaining relationships with referring groups, and on-going customer service functions. This position is responsible for meeting the quality and operational goals (i.e. efficiency, productivity, costs, etc.) for their assigned center(s).
This is a full-time position with travel within the Milwaukee market, typically Wauwatosa, Menomonee Falls, Mequon and West Bend.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(50%) Center Operations
- Remain visible at Centers and understands the Center's team member engagement level and workload
- Implement programs, goals and objectives, and policies and procedures necessary for providing quality care and maintaining a sound Operation
- Analyze the operations of assigned centers as related to staffing, utilization of facilities, equipment and supplies, and recommends and implements solutions and changes
- Develop and manage the budget for the technical operations(s) and recommends financial decisions for the Center
- Monitor the performance and profitability of services offered
- Provide ongoing and timely communication to management and team members regarding Center performance, team member performance, events, issues, etc.
- In partnership with the Manager, Administrative Operations on Market initiatives and on-going Operations
- Interface with Radiologists to create and maintain up-to-date protocol manuals for all modalities
- Maintains productive relationships with center's customer base in defined market through delivery of extraordinary customer service
- Attends sales calls and lunch meetings with the sales team, providing operations knowledge
- Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions
- Maintains a safe environment for patients, technologists, radiologists and any other center team members with the assistance of the center safety coordinator
- Ensures compliance with all HIPAA guidelines
(45%) Team Member Management
- Oversee and assist with the training of new team members and supervisors, providing resource and technical expertise
- Participate in team member performance management and evaluations, compensation recommendations and development.
- Develops coaches and provides training opportunities for all direct reports based on assessment of individual needs to ensure critical leadership development
- Leads regular team meetings and team member one-on-one discussions
- Supports and conducts training efforts for continuing education for the technologists and nurses
- Ensures all technologists are compliant with CEU (continuing education) credits, in good standing with appropriate registries, updated with CPR credits, etc.
- Implement strategies to promote teamwork within the Center and Market
- Collaborate with Chief Technologists to build high performing and engaged teams
(5%) Completes additional tasks and projects as assigned