Manager, Student Accounts and Financial Services

Manager, Student Accounts and Financial Services

Salary

$3,761.92 - $5,642.83 Monthly

Location

COA - Elizabeth City, NC

Job Type

Full Time

Division

Division of Business and Administrative Services

Department

Business Office

Opening Date

07/21/2026

Closing Date

8/2/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

About COA:

College of The Albemarle, located in Elizabeth City, North Carolina, is the states first community college, founded in 1961. We strive to transform lives by inspiring and empowering individuals and communities of our seven-county service area. Through our four locations, we provide quality college transfer and career and technical education to residents in northeast North Carolina.

Description

The Manager, Student Accounts and Financial Services provides leadership and oversight for the Colleges student accounts receivable, cashiering, billing, collections, payment processing, and related financial operations. This position is responsible for ensuring compliance with federal and state regulations, North Carolina Community College System (NCCCS) requirements, and College policies while maintaining accurate financial records, safeguarding institutional assets, and delivering exceptional customer service.

The position supervises student accounts and cashiering staff, establishes and maintains internal controls, oversees receivable management processes, supports audits and regulatory compliance activities, and serves as a key resource for operational improvements and financial systems administration.

The Manager, Student Accounts and Financial Services reports to the Controller. This position supervises the Accounts Receivable Department.

Examples of Duties

Accounts Receivable and Cashiering:

• Ensure timely billing and collection of tuition, fees, and other revenues due to the College.
• Oversee cashiering operations, ensuring accurate handling of cash receipts and deposits.
• Manage accounts receivable aging and work with departments to resolve outstanding balances.
• Monitor and post incoming electronic payments and process electronic fund transfers as needed.
• Coordinate and support 1098-T tax reporting, including data validation, compliance with IRS regulations, and timely distribution of forms to students.

Financial Operations Leadership

• Direct and manage all student accounts receivable, cashiering, billing, payment processing, collections, receivable reconciliations, and related financial operations.
• Collaborate with Controller to develop, recommend, implement, and administer procedures governing student receivables, cashiering operations, payment collection activities, and debt recovery processes.
• Monitor receivable balances and collection performance and recommend strategies to reduce outstanding debt and improve collection outcomes.
• Oversee payment plans, third-party billing, student refunds, returned checks, collection agency referrals, and account adjustments.
• Review delinquent accounts and recommend write-offs and collection actions in accordance with College policy and applicable regulations.
• Ensure compliance with applicable federal regulations, state statutes, NCCCS requirements, State Board regulations, and institutional policies.
• Oversee preparation and reconciliation of the Daily Cash Analysis (DCA) to ensure completeness and accuracy of financial transactions.

Supervision and Staff Development

• Directly supervise assigned staff, including hiring recommendations, onboarding, training, scheduling, coaching, performance evaluations, and disciplinary recommendations.
• Establish performance expectations and provide ongoing professional development opportunities.
• Coordinate workflow assignments and ensure adequate staffing and operational coverage.
• Promote a customer-focused environment that supports student success and service excellence.

Financial Reporting and Analysis

• Prepare, review, and analyze reports related to student receivables, collections, cashiering activities, and cash management operations.
• Recommend operational improvements and process efficiencies.
• Monitor trends and provide recommendations to improve operational efficiency and financial performance.
• Assist in budget planning, forecasting, and revenue analysis.

Internal Controls and Compliance

• Establish, monitor, and enforce internal controls and segregation of duties related to cash handling, accounts receivable, billing, refunds, payment processing, and financial reporting.
• Safeguard College assets through compliance with established cash management and receivable procedures.
• Support internal and external audits and implement corrective actions as necessary.
• Ensure timely reconciliation of accounts and resolution of discrepancies.
• Serve as the subject matter expert for student accounts receivable and cashiering operations.
• Ensure compliance with FERPA requirements, NCCCS regulations, and applicable Payment Card Industry Data Security Standards (PCI-DSS).
• Liaison for Enhancing Accountability and Government through Leadership and Education (EAGLE).

Systems Administration and Process Improvement

• Lead initiatives to improve business processes and leverage technology to enhance operational efficiency and customer service.
• Collaborate with Information Technology, Financial Aid, Student Services, and Business Office personnel regarding ERP functionality, reporting, and system enhancements.
• Evaluate operational procedures and implement best practices for student financial operations.
• Participate in testing, implementation, and optimization of financial and student information systems.

Customer Service and Collaboration

• Serve as a resource for students, faculty, staff, and external agencies regarding billing, payment, collection, and receivable matters.
• Collaborate with Financial Aid, Business Office, Student Services, and other departments to ensure accurate and timely processing of financial transactions.
• Address complex customer concerns and resolve escalated issues in a professional and customer-focused manner.
• Represent the College in a professional and positive manner while maintaining confidentiality of student and financial records.

Other Duties

• Serves as primary campus liaison for campus departments, faculty, staff and students; acts as lead resource on campuses to answer questions and provide information regarding cashier and accounts receivable policies and procedures.
• Monitors and takes appropriate actions to minimize risk and ensure the safety of Cashier/Accounts Receivable staff and office.
• Assists Controller in analyzing and evaluating processes and procedures; recommends improvements.
• Assists the Controller in the review, testing and implantation of upgrades to ensure continuous process improvement.
• Perform other related duties as assigned.

Typical Qualifications

Required

• Bachelors degree in Accounting, Business Administration, Finance, or a related field from a regionally accredited institution.
• 3-5 years of progressively responsible experience in accounts receivable, cashiering, accounting, or financial operations.
• At least one (1) year of supervisory, lead, or management experience.
• Experience interpreting and applying financial policies, procedures, and regulations.
• Experience utilizing financial management and reporting systems.

Preferred Qualifications

• Masters degree in Accounting, Business Administration, Finance, or a related field.
• Experience in a North Carolina Community College System institution.
• Experience with student accounts, financial aid accounting, or ERP systems such as Ellucian Colleague, Banner, or similar systems.
• Knowledge of NCCCS financial reporting requirements and community college business operations.

Knowledge, Skills & Abilities

Knowledge, Skills, and Abilities

• Thorough knowledge of accounts receivable, cashiering, collections, and internal control practices.
• Knowledge of governmental accounting principles and higher education financial operations.
• Ability to analyze financial data and prepare detailed financial and operational reports.
• Ability to develop procedures, improve processes, and implement operational efficiencies.
• Strong leadership, supervisory, communication, and customer service skills.
• Ability to exercise sound judgment and maintain confidentiality.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency with financial software, spreadsheets, reporting applications, and enterprise resource planning systems.

Working Conditions

Work is performed primarily in an office environment requiring extensive use of computers, financial systems, and related technology. The position requires frequent interaction with students, employees, vendors, auditors, and external agencies regarding sensitive financial matters. Periodic extended hours may be required during registration periods, fiscal year-end processing, audits, system implementations, and other operational deadlines.

College of The Albemarle is an Equal Opportunity Employer and is committed to providing a welcoming and inclusive learning and working environment. Employment decisions are made without regard to race, color, religion, sex (including pregnancy and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal or North Carolina law and COA policies.

Employment with College of The Albemarle is contingent upon the satisfactory results of background and reference checks.

College of The Albemarle does not provide work visa sponsorships. To be considered for employment, applicants must be permitted to legally work in the United States without employer sponsorship.

Inquiries regarding non-discrimination policies and employment questions may be directed to Human Resources | coa_hr@albemarle.edu

Retirement, Health Insurance., Holidays, Annual/Sick Leave

01

What is the highest level of education you have completed?

• Associate degree
• Bachelors degree in Accounting, Business Administration, Finance, or a related field
• Bachelors degree in an unrelated field
• Masters degree or higher in Accounting, Business Administration, Finance, or a related field
• Masters degree or higher in an unrelated field

02

How many years of progressively responsible experience do you have in accounts receivable, cashiering, accounting, or financial operations?

• Less than 3 years
• 3-5 years
• More than 5 years

03

How many years of supervisory, lead, or management experience do you have?

• None
• Less than 1 years
• 1-3 years
• More than 3 years

04

The anticipated hiring range for this position is $45,143 to $67,714 annually, commensurate with education and experience. If selected, would you be willing to accept a salary within this range?

• Yes
• No

05

This position is an on-site position located at the College of The Albemarle Elizabeth City Campus. Regular on-campus attendance is an essential function of this position. Are you able to meet this requirement?

• Yes
• No

Required Question

Employer College of The Albemarle

Address PO Box 2327

Elizabeth City, North Carolina, 27906

Phone 252-335-0821 x 2388

Website https://www.albemarle.edu