Manager Sr.-Operations

Essential Job Functions

• Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern
• Adheres to and is a champion of TEAM's Core Values
• Continually develops, tracks and reports back on upcoming project opportunities to executive leadership; owns all project development and brings in the proper resources as needed to win the work
• Develops key account plans for specific customers or customer networks (i.e.  key accounts business plans) and drives implementation through cross-departmental collaboration, establishing critical customer relationships at the corporate level rather than at the field level
• Builds strong relationships with field management and executive leadership to achieve the following:
• Provide maintenance and accountability
• Support operational direction related to utilization
• Appropriately share lessons learnings
• Develop specific pricing responses to varying work (turnarounds and projects, T&M, embedded personnel, etc.) and different seasonal impacts
• Supports and manages billable operations, including scheduling
• Responds to all safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective Actions
• Responds to customer concerns regarding quality, and works internally to resolve those issues and prevent future occurrences, logging Non-Conformance Reports as required
• Ensures all vendors have been properly vetted and classified as approved suppliers
• Acts as a liaison between the customer and vendors/internal groups to ensure conflicts are resolved (e.g.; engineering package delays, equipment scheduling conflicts, manufactured item deliveries)
• Reviews all customer work records to ensure documentation is thorough, customer purchase orders are provided, and the item/equipment used is clear for costing and pricing the work
• Coordinates material and equipment purchases/orders to meet customer requirements
• Assumes responsibility for technician personnel activities in the District, including annual evaluations, coaching, and merit increases, etc.
• Facilitates technician growth and development by aligning training and experience opportunities with the Technician Career Path and Technical Training plans
• Monitors technician training, both internal and customer-specific, and manages the field evaluation process to ensure all technicians are adequately evaluated as required
• Evaluates crew mix to achieve maximum profitability
• Monitors technician utilization in an effort to control non-billable hours and improves District profitability; runs and evaluates the utilization reports on a weekly basis
• Manages District fleet and fuel expenditures
• Schedules technicians in Team Apps, and approves/verifies the hours worked and expenses, once entered
• Prepares customer quotations, as needed, and prices completed job packages once work is complete (in some Districts)
• Manages purchasing activity and works with vendors to ensure the District costs are received in a timely manner
• Manages the District inventory, places orders through Manufacturing, and plays a key role in the Quarterly Cycle count process

Job Qualifications

• High school diploma or equivalent required
• Bachelor's degree in Management or industry related field preferred
• Five (5) plus years of industry related experience
• Previous management experience preferred
• Previous experience working in an ERP (Microsoft Dynamics AX) preferred
• Proficiency in Microsoft Office products
• Travel requirement: up to 50%