| Location | Big Sky, MT |
Manager, Spa & Wellness Operations
(21609)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
Job Summary
The Manager, Wellness is responsible for overseeing the daily operations of the resorts wellness facilities, ensuring exceptional guest experiences, operational efficiency, and the consistent delivery of One&Only service standards This role supports the Director, Wellness in leading and developing colleagues, managing departmental performance, maintaining financial objectives, and enhancing wellness services and offerings to deliver a luxury wellness experience
Key Duties & Responsibilities
Oversee daily wellness operations, ensuring consistent service delivery, operational efficiency, and compliance with One&Only standards
Lead, train, develop, and mentor wellness colleagues, fostering a positive, collaborative, and service-oriented work environment
Coordinate colleague schedules, staffing levels, and daily assignments to ensure appropriate operational coverage and service quality
Support the Director, Wellness in managing departmental budgets, monitoring expenses, controlling costs, and achieving financial performance objectives
Monitor wellness revenue, treatment bookings, retail sales, and service performance, identifying opportunities to improve profitability and guest engagement
Maintain appropriate inventory levels, coordinate supply orders, and ensure the proper use and maintenance of wellness equipment and facilities
Ensure wellness facilities, treatment areas, and equipment consistently meet cleanliness, hygiene, safety, and presentation standards
Address guest feedback, concerns, and service requests promptly and professionally, ensuring appropriate resolution and continuous improvement
Monitor guest satisfaction and service performance, implementing improvements to enhance the overall wellness experience
Collaborate with other resort departments to coordinate guest experiences, wellness activities, and special events
Support the development and implementation of wellness programs, treatments, and retail offerings aligned with guest preferences and industry trends
Coordinate colleague onboarding, training, performance evaluations, and development initiatives in collaboration with the Director, Wellness and Human Resources
Ensure departmental policies, operating procedures, and performance expectations are consistently communicated and maintained
Support wellness marketing initiatives, promotional activities, and guest engagement strategies to increase awareness and participation
Assist the Director, Wellness with departmental planning, reporting, and operational priorities, assuming additional leadership responsibilities in their absence
Perform additional responsibilities as assigned by the Director, Wellness or other members of management
Skills, Experience, & Educational Requirements
Bachelors degree in Hospitality Management, Business Administration, Wellness Management, or a related field preferred, or equivalent professional experience
Minimum of 3 years of experience in spa, wellness, hospitality operations, or a related field, preferably within a luxury hotel or resort environment
Previous supervisory or management experience with demonstrated ability to lead, train, and develop a diverse team
Strong understanding of luxury spa and wellness operations, treatment services, guest experience, and service standards
Experience with departmental budgeting, inventory management, cost controls, revenue generation, and retail operations
Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment
Excellent communication, interpersonal, and problem-solving skills, with a commitment to delivering exceptional guest experiences
Proficiency in Microsoft Office Suite and familiarity with spa scheduling, booking, or property management systems
Ability to collaborate effectively with colleagues and leadership across multiple departments
Knowledge of wellness industry trends, service innovations, and applicable hygiene and safety standards
Willingness to work flexible hours, including evenings, weekends, and holidays
Benefits
Physical Requirements
The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.