IDR is seeking a Manager, Site Operations to join one of our top clients for an opportunity in Brentwood, TN. This role supports the day-to-day health and accuracy of a high-traffic eCommerce experience by validating customer journeys, confirming pricing/promotional accuracy, and coordinating issue resolution across business and technology teams. Youll partner closely with cross-functional stakeholders to improve operational discipline, reduce site defects, and ensure smooth releases and major business events.
Position Overview for the Manager, Site Operations:
- Own day-to-day website operations support, helping ensure the digital shopping experience is accurate, reliable, and customer-ready
- Test end-to-end customer journeys (search ? product page ? cart ? checkout) to identify issues and document defects clearly
- Validate pricing and promotions on the site, escalating discrepancies and confirming fixes after resolution
- Coordinate with Product, Technology, Merchandising, Marketing, and Customer Support to triage issues and support releases/events
- Track operational metrics, identify trends/root causes, and recommend process improvements to increase quality and scalability
Requirements for the Manager, Site Operations:
- 5+ years of experience in eCommerce, digital/site operations, or website support in a business environment
- Hands-on experience testing live customer journeys and documenting/triaging website defects (UAT/QA from a business-ops perspective)
- Demonstrated experience validating pricing, promotions, and site content accuracy and partnering to resolve discrepancies
- Strong cross-functional communication skills with the ability to translate issues and impact to both technical and non-technical stakeholders
- Strong analytical and operational discipline (checklists, issue tracking, release/readiness validation, and continuous improvement mindset)
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.