Manager, Service Transition & Implementation

Working closely with the Transition Leader, client stakeholders, Delivery Leaders, technology, workforce, functional teams, incumbent providers and third parties, this role translates the agreed transition strategy and target operating model into a stable, scalable and high-performing operation. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

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Job Description:


The Managed Services Transition Manager leads the day-to-day execution of complex, large-scale client transitions into Baker Tilly Managed Services.

Working closely with the Transition Leader, client stakeholders, Delivery Leaders, technology, workforce, functional teams, incumbent providers and third parties, this role translates the agreed transition strategy and target operating model into a stable, scalable and high-performing operation.

This is a hands-on leadership role responsible for execution from mobilization through knowledge transfer, readiness, go-live, stabilization and formal handoff into steady-state operations.

Success is not defined simply by completing the transition plan on time. It is defined by whether the operation is ready to perform, business continuity is protected, service expectations are measurable, controls operate effectively and the Delivery Leader can confidently assume ownership.

Key Responsibilities

Transition Planning & Execution

• Translate the approved solution and transition strategy into an integrated execution plan with critical paths, milestones, transition waves, dependencies and decision gates.
• Coordinate execution across client, Baker Tilly delivery, technology, workforce, training, functional and third-party teams.
• Manage activities from mobilization through knowledge transfer, OJT, service rehearsal, cutover, go-live and stabilization.
• Identify opportunities to accelerate transition through sequencing and parallel execution without compromising quality, controls or business continuity.
• Proactively identify and resolve risks and cross-functional dependencies that may affect operational readiness.

Solution-to-Transition Validation

• Validate the agreed scope, delivery model, service assumptions, responsibilities, dependencies and client commitments during mobilization.
• Identify gaps between the designed or sold solution and operational reality early in the transition.
• Work with the Transition Leader and Delivery Leader to resolve material gaps before they affect service delivery.
• Confirm that staffing, technology, controls, workflows and client dependencies support the intended operating model.

Knowledge Transfer & Operational Readiness

• Develop and manage structured knowledge capture and transfer plans with cli