Manager/Senior Manager, Field Operations

Manager Senior Manager Field Operations

Manager Senior Manager Field Operations

About Soleno Therapeutics Inc Soleno is a biopharmaceutical company focused on the development and commercialization of novel therapeutics for the treatment of rare diseases based in Redwood City, CA. At Soleno, we are driven by the unique and multi-faceted needs of the PWS community. Like these individuals, resilience is part of who we are - it is in our chromosomes - and our team is made up of exceptional colleagues whose collective efforts are woven together to deliver meaningful outcomes both professionally and for those living with PWS.

We value collaboration, integrity, and respect. These characteristics have allowed us to forge strong, authentic bonds with the caregivers, patients, health care professionals (HCPs), and community members we serve. We are proud to work alongside them every step of the way.

Our employees are our greatest asset, and we are expanding across functions during this pivotal time. We invite you to join us in making an impact-and making history. We all share the most important goal of bringing solutions to the PWS community.

Summary of Job Brief Description

The Manager/Senior Manager Field Operations role at Soleno requires a passionate, analytical, and collaborative individual focused on building and overseeing the programs and initiatives that support patient access for our products. This role will provide both strategic and tactical oversight in the development, implementation, and management of field operations in alignment with market needs and the patients we serve. This role will build highly collaborative working relationships with the broader Commercial Operations, Analytics, and Field Teams. Externally, this role will work with various Tech, data, and operations partners to successfully lead the operations plan execution. This role will report directly to the Associate Director Commercial Operations.

Responsibilities:

• Champion translation of commercial strategy into field-ready execution through processes, tools, and governance.
• Actively track progress, risks, and dependencies, stepping in to unblock issues and keep work moving forward.
• Support new hire onboarding processes, including field tools access, ensuring a seamless experience and readiness for field execution.
• Be the point of contact for any field meeting resource coordination between HQ and Field teams.
• Be the coordination point for field intelligence gathering.
• Help streamline and own Roster Management across field roles and ensure all downstream applications in sync, coordinate with HR Operations leads and other stakeholders as needed.
• Help manage alignment, operations, ad-hoc reporting, and IC operations, field rollout of plan, answering questions specific to a geography, create and communicate attainment reports towards the goal.
• Help lead planning and execution of key field events, ensuring alignment, engagements, and operational excellence.
• Support management of field ops systems, tools, and processes (CRMPRM Dashboards, LMS, Allego Credentialing, etc.) - backlog management, release planning, and communication coordination across stakeholders and expectations management.
• Support developing training materials, guides for field tools, provide training on field tools, sessions, train-the-trainer or end users depending on the needs.
• Support change management efforts for new processes, tools, and rollouts, ensuring adoption, communication, and alignment across cross-functional partners and leadership stakeholders.
• Support the development and maintenance of SOPs and operational documentation.
• Provide insights and metrics on field operations.
• Ensure data integrity, governance, and alignment across sales operations and analytics systems.
• Lead all field operations vendor relationships that provide services and programs on behalf of Soleno.
• Drive field adoption, data quality, and continuous improvement of tools and workflows.
• Ensure internal and external policy compliance as it relates to Commercial operations programs and materials.
• Drive Operations Support framework, including SOPs, Data Dictionaries & Process Blueprints. Consistently execute multiple projects in an on-time and on-budget manner.

Other duties as assigned.

Qualifications:

• Undergraduate Degree and 7-9 years of increasing experience in Biotech or Pharmaceutical industry with focus in field or sales operations, commercial operations, or related roles in life sciences.
• Experience supporting commercial field teams.
• Strong understanding of field operations - commercial field roles alignments, roster targeting, sales crediting, IC goal setting, etc.
• Hands-on experience with field tools - CRM, PRM, Veeva Vault, Salesforce, Dashboards, PowerBI, Training, LMS, Allego Credentialing, etc.
• Experience working with pharma data, primary, secondary, and 3rd party, SQL, Excel, and BI business intelligence tools.
• Ability to thrive in a start-up environment and prepared to assume roles and responsibilities outside of traditional job functions.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication, project management, and stakeholder-management skills.
• Strong customer orientation, a passion for patients and caregiver community.
• Thrive on collaboration and ability to influence in a matrix environment.
• Friendly, perseverant, flexible, collaborative, and confident.
• Strong results orientation and a sense of urgency to get things done.
• Ability to work successfully in a dynamic, fast-paced, team-oriented environment.
• Travel - less than 20%.
• Salary Range: $140,000 - $185,000.
• Actual salary at the time of hire may vary and may be above or below the range based on various factors including but not limited to the candidates relevant qualifications, skills, and experience, as well as the location where this position may be filled.

Apply Now

Commercial Redwood City, CA Share on Apply now Terms of service Privacy Cookies Powered by Rippling