Manager, Scheduling & Pre-Service

Overview

The Manager of Scheduling & Pre-Service oversees the daily operations of centralized scheduling and pre-arrival readiness for hospital and ambulatory services, including appointment accuracy, pre-registration completeness, work queue management, and proactive patient outreach prior to date of service. This leader is accountable for ensuring that established workflows, service standards, productivity expectations, and quality controls are consistently executed by the team. The Manager partners with clinical operations, utilization management, revenue cycle leaders, strategic business partners, and technology teams to resolve operational barriers, support standard work, strengthen handoffs, and improve day-to-day performance that supports patient access, clean-claim outcomes, compliance, and a consistent patient experience.

Responsibilities

Education: Bachelor's degree preferred.

Experience: Minimum of 3 years of experience in revenue cycle, patient access, scheduling, pre-registration, or related healthcare operations.

• Supervisory or team lead experience preferred.
• License/Certification/Registration: Not required.
• Strong operational communication skills, including:
• Leading team huddles
• Issue escalation and resolution
• Written operational updates
• Cross-functional communication and follow-up
• Experience managing daily operations in:
• Patient access
• Patient scheduling
• Pre-registration
• Revenue cycle functions
• Hospital, ambulatory, or centralized service environments
• Demonstrated ability to:
• Coach and develop staff
• Manage productivity and quality expectations
• Address performance gaps
• Build consistent and reliable team execution
• Strong technology fluency with experience using:
• Electronic Health Record (EHR) scheduling modules
• Pre-registration systems
• Work queue management tools
• Patient communication platforms
• Operational reporting and analytics tools
• Experience supporting the implementation of:
• Workflow changes
• Process improvements
• Automation initiatives
• Digital technology solutions
• Proven ability to:
• Deliver effective staff training
• Drive user adoption of new technologies
• Resolve operational issues
• Monitor and achieve measurable operational outcomes
• Strong organizational, leadership, and problem-solving skills.
• Ability to collaborate effectively across departments while maintaining a focus on operational efficiency, service quality, and continuous improvement.

Qualifications

Education:Bachelors degree preferredExperience:3 years of revenue cycle, patient access, scheduling, pre-registration, or related healthcare operations experience, including supervisory or team lead experience preferredLicense/Certification/Registration:N/AOther Qualifications: Strong operational communication skills, including team huddles, issue escalation, written updates, and cross-functional follow-up. Experience managing daily patient access, scheduling, pre-registration, or revenue cycle operations in a hospital, ambulatory, or centralized service environment. Demonstrated ability to coach staff, manage productivity and quality expectations, address performance gaps, and build reliable team execution. Technology fluency with EHR scheduling and pre-registration modules, work queue tools, patient communication platforms, and operational reporting. Ability to support implementation of workflow changes, automation, and digital tools with attention to training, adoption, issue resolution, and measurable operational outcomes.