Manager

Position Summary:

APS IT Systems Manager, is responsible for overseeing the maintenance, backup and security of company technical infrastructure, computer systems and manage the helpdesk team.

Essential Functions:

• Technical infrastructure (servers, network equipment and PCs) setup, maintenance, upgrade, and backup.
• Program, manage and maintain the ticketing system and infrastructure monitoring systems.
• Work with team members to integrate tools with other IT systems and attending meetings with the clients and IT Director to understand requirements and change requests.
• Basic management of the IT helpdesk and its staff.
• Perform data backups and restores.
• Research appropriate hardware and software for purchase through the IT Director.
• Implement and manage security and integrity procedures in coordination with the IT security team.
• Manage secure network access for remote users as established by the IT security team.
• Coordinate with the IT Director constructing and implementing plans to ensure the company's network continues to operate smoothly in the event of a problem.
• Participate in disaster recovery testing along with the IT infrastructure team and draft documentation.
• Schedule the upgrade and maintenance of servers and PCs.
• Test and modify systems to ensure that they operate reliably.
• Keep up to date with new technology and report this information to the IT Director each quarter.
• Train new IT staff.

Education:

• Associates degree in Computer Science or equivalent training.

Experience:

• Minimum 3 years' experience in server management, deployment and backup.
• Previous experience in customer service.
• CompTIA A+ certification, desired.

Knoledge:

• Infrastructure equipment management.
• Change Management and ITIL principals' knowledge.
• Expert computer knowledge.
• Advanced telephone phone system knowledge.
• Customer service skills.

Skills:

• Ability to work under pressure and manage difficult situations.
• Verbal and written communication skills.
• Manage infrastructure equipment and services.
• Ability to respond effectively to clients, supervisor, and co-workers.
• Ability to adapt and resolve IT services situations.