Manager

Job Title: 

Brand Operations Manager 

Location: 

San, Francisco, CA 

Job Type: 

Full-time, 6-month On-Going Contract, W2 

Schedule: 

Monday – Friday, Onsite 

Pay Range: 

$67.00 - 77.70 per hour  

Visa sponsorship is not available now or in the near future. 

Job Description:  

Key Responsibilities 

• Support reviews for high-volume card designs and identify opportunities to improve workflows and tooling while maintaining SLA expectations. 

• Design and operationalize a manufacturer enablement plan supporting approximately 20 U.S.-based card manufacturers and thousands of annual card design submissions. 

• Develop scalable enablement mechanisms, including newsletters, webinars, training materials, and self-service resources. 

• Reinforce brand requirements through clear education to reduce preventable rework and improve submission quality. 

• Develop process documentation, workflow guides, playbooks, and business artifacts for Brand-related workflows and tools. 

• Translate institutional knowledge into repeatable resources that support onboarding, execution, and business continuity. 

• Identify automation and AI opportunities that reduce manual effort and improve operational efficiency. 

• Partner with subject matter experts to ensure documentation reflects real operating conditions and business requirements. 

• Support the evolution of shared mailbox and intake processes through structured workflows, routing models, prioritization frameworks, and response templates. 

• Improve response quality, speed, and consistency through automation and process enhancements. 

• Help establish guardrails and operating models for waivers, exceptions, rush requests, and prioritization decisions. 

• Provide visibility into operational volume, pressure points, workflow bottlenecks, and continuous improvement opportunities. 

Requirements 

• Strong operations, process improvement, or process design experience in complex, high-volume environments. 

• Experience creating SOPs, workflows, process documentation, playbooks, and knowledge management resources. 

• Proven ability to streamline processes and drive operational efficiencies. 

• Strong communication, stakeholder management, and documentation skills. 

• Ability to work independently and thrive in ambiguous environments. 

• Experience identifying and implementing automation opportunities. 

• Familiarity with AI tools and the ability to translate concepts into practical process improvements. 

Preferred Qualifications 

• Experience within financial services, banking, payments, fintech, or regulated industries. 

• Knowledge of shared mailbox management, intake processes, or workflow routing models. 

• Experience developing partner enablement, onboarding, or training programs. 

• Background in continuous improvement, operational excellence, Lean, or Six Sigma methodologies. 

• Prior experience supporting large-scale operational or compliance-driven environments. 

Skills 

• Knowledge Management & Business Continuity Planning 

• Partner & Manufacturer Enablement 

• Training Materials, Webinars & Newsletter Development 

• Shared Mailbox & Intake Workflow Management 

• Business Artifact & Playbook Development 

• Process Governance & Operational Guardrails 

• Workflow Routing & Prioritization Frameworks 

• Self-Service Resource Creation 

• Volume Analysis & Operational Reporting 

• Exception, Waiver & Escalation Management 

• Cross-Functional Collaboration 

• AI-Driven Operational Enhancement 

Education 

• BA preferred. 

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