Manager, Rider Insights - Metropolitan Council

Manager, Rider Insights - Metropolitan Council

Salary

$101,774.40 - $165,152.00 Annually

Location

Metropolitan Council

Job Type

FT

Job Number

Metropolitan Council

Department

Not Applicable

Opening Date

08/04/2026

Closing Date

8/17/2026 11:59 PM Central

• Description
• Benefits

Job Posting

The Manager, Rider Insights is responsible for understanding customer needs and translating customer insights into actions that improve the customer experience. This position supports the agencys Customer Experience (CX) Action Plan by identifying customer pain points, prioritizing opportunities for improvement, and providing data-driven insights to inform organizational decision-making. The incumbent works cross-functionally to build partnerships across business units, ensuring customer feedback is effectively incorporated into organizational strategies, projects, and programs. The position evaluates the effectiveness of customer experience initiatives, develops and delivers regular reports on customer feedback from multiple sources, and engages executive leadership and key stakeholders to communicate customer insights, recommendations, and outcomes.

Learn and apply: https://www.governmentjobs.com/careers/metrocouncil/jobs/5425328/manager-rider-insights

Benefits information is not available for this position. Please contact the city directly for this information.

Employer Minnesota City Jobs

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Website https://www.governmentjobs.com/careers/mncities