Manager Revenue Operations

About Inhabit

Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at, visit inhabit.com.

Job Description

The Manager, Revenue Operations will lead Inhabit's end-to-end Order-to-Cash (O2C) function, with direct ownership of billing, cash application, collections, customer master data, and revenue controls. This role possesses a strategic mindset with the ability to provide thought leadership across functional areas of the organization and is critical to delivering accurate, timely, and well-controlled revenue operations for internal and external customers.

Reporting into Finance, the Manager partners closely with Accounting, FP&A, IT, Sales Operations, and Customer Success to centralize and standardize O2C processes across Inhabit's portfolio of brands, strengthen internal controls and segregation of duties, and drive automation and continuous improvement across billing, cash application, and collections.

What You'll Do (Functions & Responsibilities)

• Manage a team supporting the following areas.
• Billing Operations: Oversee accurate and timely customer invoicing across all Inhabit brands and billing platforms. Manage billing exceptions, contract-to-invoice accuracy, and price/rate adjustments, and partner with Sales Operations and Legal on contract intake and billing setup.
• Cash Application: Own daily cash application processes across ACH, wire, lockbox, and credit card. Drive down unapplied cash, improve cash application timeliness and auto-match rates, and ensure proper allocation across brands and entities.
• Collections & AR Management: Lead aging review, dunning cadence, dispute resolution, and escalation workflows. Partner with Customer Success and Sales on at-risk accounts, and report on DSO, bad debt exposure, and collections effectiveness.
• Process, Policy Design & Controls: Design and enforce the policies, processes, and internal controls that ensure performance, reporting accuracy, and revenue integrity. Maintain proper segregation of duties across billing, cash application, and collections, and support internal and external audit and lender reporting requirements.
• Tech Stack Optimization: Partner with the CIO organization to optimize the accuracy and performance of current and future O2C technology stack components, including CRM, CPQ, billing, cash application, collections, and reporting platforms.
• Reporting & Analysis: Build, analyze, and report on the metrics the O2C organization monitors on a standard cadence, including DSO, unapplied %, billing cycle time, dispute aging, write-offs, and collections effectiveness, to Finance leadership and other key stakeholders.
• Strategy & Planning: Partner with FP&A and divisional leadership to drive annual and ad hoc planning activities that align O2C performance, resources, and organization design with company goals.

What We're Looking For (Minimum qualifications)

• Minimum of 7 years' experience in Order-to-Cash, Revenue Operations, Billing, or AR leadership within a SaaS or software organization
• 3+ years of leadership or supervisory experience managing billing, cash application, and/or collections teams
• Ability to demonstrate, through specific project examples, the ability to partner with Accounting, FP&A, IT, Sales, and Customer Success to drive O2C optimization
• Data-driven mindset with proven experience utilizing metrics and insights as tools for informed decision-making
• Strong financial acumen and understanding of revenue, cash flow, and AR drivers
• Strong understanding of internal controls and segregation of duties within O2C; experience supporting external audits and lender/compliance reporting
• Advanced skillset in Salesforce CPQ, NetSuite, and reporting/analytics platforms (e.g., Snowflake, Blackline)
• Proven experience leading process standardization and centralization across multiple business units or brands
• Strong organizational skills and ability to prioritize and communicate
• Strong team leadership skills to continue growing and scaling the O2C organization
• Excellent listening, verbal, and written communication skills

Education Requirements

• Bachelor's degree in Accounting, Finance, Business, or equivalent relevant experience.

Type

• Full Time, Salaried, Exempt

Location

• We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.
• Knoxville, TN or Alpharetta, GA office locations

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short- and Long-Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodation to applicants.

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