Manager, Retail Technology Platforms

This role will lead Crew’s POS modernization effort, including the evaluation and migration off a legacy point of sale to a next-generation platform, and serve as the primary bridge between IT, Operations, Marketing, Finance, and vendor partners to deliver fast, scalable, secure, and customer-friendly technology across all locations. The Manager, Retail Technology Platforms own the strategy, administration, optimization, and business performance of Crew Carwash’s customer-facing retail technology platforms including POS, payments, promotions, subscriptions, and pricebook systems.

At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential!

The Manager, Retail Technology Platforms own the strategy, administration, optimization, and business performance of Crew Carwash’s customer-facing retail technology platforms including POS, payments, promotions, subscriptions, and pricebook systems.

This role will lead Crew’s POS modernization effort, including the evaluation and migration off a legacy point of sale to a next-generation platform, and serve as the primary bridge between IT, Operations, Marketing, Finance, and vendor partners to deliver fast, scalable, secure, and customer-friendly technology across all locations. This role is on-site 5 days/week at our support center in Indianapolis/Fishers.

Crew’s performance measurements:

• POS platform uptime and reliability
• Promotion and pricing accuracy across all locations
• Speed to market for new campaigns and pricing changes
• Reduced transaction friction and faster issue resolution
• On-time, on-budget delivery of the POS migration roadmap
• Data feed accuracy and field/store satisfaction

Crew’s qualifications:

• Experience owning or administering POS or retail/hospitality transaction systems
• Must have working knowledge of SQL and underlying database structure
• Must possess outstanding customer service skills and be willing to work in a team environment
• Vendor management experience, including platform evaluations and migrations
• Strong understanding of pricing and promotions logic
• Strong cross-functional communication and stakeholder management skills
• Data-minded, with a track record of using metrics to drive improvement
• Demonstrated operational urgency and comfort working in a fast-paced, multi-location environment

Crew’s commitments to you:

• Paid Time Off + 6 paid holidays each year
• Free carwashes, naturally •
• Group health, dental, and vision
• 401K with company match
• Daily pay options available at no cost to you
• Tuition reimbursement
• Recognition and appreciation events

We're really in the people business, we just happen to wash cars!