Manager, Regional Homeless Systems Planning & Strategy

Why Join Harbor Care?

Are you looking for a career where you can make a meaningful impact every day?

Harbor Care is seeking a dedicated Regional Homeless Systems Planning and Strategy Manager who is passionate about helping others and committed to creating a positive change.

At Harbor Care, we believe everyone deserves the opportunity to live safe, stable, and healthy lives filled with purpose, respect, and dignity. Our team is dedicated to creating a safe, supportive, and collaborative environment where employees can make a meaningful impact every day while helping strengthen the communities we serve. Harbor Care is committed to breaking the cycle of homelessness through housing, healthcare, and veteran services while providing compassionate, person-centered support to the individuals and communities we serve.

Position Overview

The Manager, Regional Homeless Systems Planning & Strategy serves as the primary staff lead supporting the Greater Nashua Continuum of Care (GNCOC), helping transform community priorities into coordinated action that strengthens the regional homeless response system.

Working collaboratively with the GNCOC Chair, Executive Committee, Harbor Care leadership, member agencies, and community partners, this position coordinates implementation of the HUD Continuum of Care Planning Grant, advances strategic initiatives, supports collaborative governance, manages complex cross-sector projects, and strengthens communication and coordination throughout the Continuum of Care.

The Manager serves as the operational leader responsible for coordinating implementation of the GNCOC's priorities while acting as the primary connector among member organizations, committees, community partners, and stakeholders. The position translates community priorities into coordinated action by fostering communication, supporting collaboration, facilitating planning activities, and ensuring initiatives move efficiently from concept through implementation.

This position continuously evaluates how the regional homeless response system functions, identifies opportunities to strengthen coordination and effectiveness, and works collaboratively with community partners to implement practical improvements that enhance system performance and housing outcomes.

Rather than providing direct services, this position focuses on strengthening the systems that support them. The ideal candidate enjoys solving complex problems, building partnerships, improving organizational effectiveness, leveraging technology to streamline work, and helping communities achieve measurable results through collaboration.

Essential Responsibilities

Strategic Planning & System Leadership

• Support implementation of the GNCOC Strategic Plan, annual work plan, and Executive Committee priorities.

Coordinate strategic initiatives approved by the Executive Committee and monitor progress toward established goals.

• Identify, facilitate, and often lead opportunities to strengthen coordination, collaboration, efficiency, and outcomes across the regional homeless response system.
• Coordinate community planning activities, including community needs assessments, system gap analyses, environmental scans, and other planning efforts that inform regional priorities.
• Research emerging trends, best practices, federal guidance, and policy changes affecting homelessness and housing, providing recommendations for community consideration.
• Prepare reports, presentations, dashboards, planning documents, and decision-support materials that inform community planning and strategic decision-making.

HUD Continuum of Care Planning & System Performance

• Manage day-to-day implementation of the HUD Continuum of Care Planning Grant and associated planning activities.
• Coordinate annual HUD Continuum of Care competition activities, including timelines, applicant communications, technical assistance, project review coordination, and preparation of required planning documents and submissions.
• Coordinate development and submission of HUD Continuum of Care funding applications, planning documents, and other required federal deliverables.
• Provide technical assistance and guidance to member agencies regarding HUD regulations, funding requirements, planning activities, system priorities, and emerging best practices.
• Support implementation of the GNCOC's Plans to End Homelessness and other regional planning initiatives.
• Support CoC-funded projects through performance monitoring, technical assistance, and collaborative problem-solving to promote compliance with HUD requirements, improve project performance, and strengthen system outcomes.
• Coordinate collection, analysis, and reporting of system performance data required by HUD and other funders.
• Identify opportunities to strengthen HUD System Performance Measures, improve system coordination, and increase housing outcomes.
• Coordinate development and periodic updates of Written Standards, governance documents, policies, procedures, and planning documents to ensure continued compliance with HUD requirements and evolving community needs.

Governance, Communications & Member Engagement

• Serve as the primary staff liaison supporting the GNCOC Chair, Executive Committee, and standing committees.
• Coordinate all aspects of governance and committee operations, including meeting planning, agendas, supporting materials, committee communications, action tracking, documentation, and follow-up activities.
• Support implementation of Executive Committee decisions and committee work plans by ensuring accountability, communication, and timely follow-through.
• Maintain governance documents, including bylaws, charter, committee structures, membership records, organizational policies, and committee records.
• Coordinate committee communications and preserve institutional knowledge to ensure continuity across leadership transitions.
• Coordinate and oversee the GNCOC communication strategy to ensure timely, accurate, and transparent communication with member agencies, partners, funders, and other stakeholders.
• Develop newsletters, policy updates, funding announcements, meeting summaries, annual reports, and other communications that strengthen member engagement.
• Serve as the primary point of contact for GNCOC member organizations, connecting partners with information, technical assistance, resources, and collaborative opportunities.
• Oversee GNCOC communication platforms, including website content, email distribution lists, shared document repositories, and communication systems, coordinating updates with Harbor Care staff, consultants, or vendors as appropriate.
• Maintain an annual communications calendar supporting governance activities, funding competitions, strategic initiatives, member engagement, and community awareness.
• Ensure member contact information, committee rosters, communication lists, and organizational records remain accurate and current.
• Utilize project management platforms, collaborative workspaces, electronic document management, AI-assisted meeting transcription, and asynchronous communication tools to improve governance, communication, documentation, and knowledge management while reducing administrative burden.

Community Partnerships & Collaboration

• Serve as the primary connector across GNCOC member organizations, helping translate regional priorities into coordinated action through communication, collaboration, and shared problem-solving.
• Cultivate trusted relationships across the Continuum of Care by serving as a responsive resource, facilitating information sharing, and helping member organizations identify opportunities to collaborate and advance shared community goals.
• Build collaborative relationships with nonprofit organizations, municipalities, healthcare providers, behavioral health organizations, schools, housing providers, developers, funders, businesses, and other community stakeholders.
• Identify opportunities for collaboration that strengthen the regional homeless response system and improve housing outcomes for individuals and families experiencing homelessness.
• Represent the GNCOC in local, regional, and statewide meetings, workgroups, and collaborative initiatives.
• Facilitate meaningful participation of individuals with lived experience of homelessness in planning, governance, and system improvement efforts.
• Promote a culture of collaboration, innovation, accountability, and continuous improvement across the Continuum of Care.

Project Management & Continuous Improvement

• Manage multiple complex initiatives simultaneously while balancing competing priorities and deadlines.
• Develop project plans, work plans, timelines, dashboards, and reporting tools that support implementation and accountability.
• Coordinate consultant activities, contracts, and project deliverables, as applicable.
• Support development of competitive federal, state, local, and private funding applications that advance GNCOC priorities and strengthen the regional homeless response system.
• Identify funding, partnership, and resource opportunities that support implementation of the GNCOC Strategic Plan and regional planning priorities.
• Coordinate implementation of special initiatives, demonstration projects, and planning activities that advance community goals.
• Identify opportunities to improve organizational effectiveness through technology, automation, process improvement, and innovative approaches to collaboration.
• Utilize digital collaboration platforms, project management software, workflow automation, and appropriate technologies to improve communication, documentation, project coordination, and organizational effectiveness.
• Continuously evaluate internal processes and recommend improvements that reduce administrative burden while increasing organizational effectiveness and community impact.

What We're Looking For

• Bachelor's degree in Public Administration, Public Policy, Human Services, Social Work, Nonprofit Management, Community Planning, Business Administration, or a related field. Equivalent combinations of education and experience may be considered.
• Five years of progressively responsible experience in project management, strategic planning, community development, housing, homelessness, healthcare, nonprofit management, public administration, or a related field.
• Demonstrated success coordinating complex initiatives involving multiple organizations, competing priorities, and diverse stakeholders.
• Excellent project management, organizational, analytical, and problem-solving skills with exceptional attention to detail.
• Outstanding written and verbal communication skills, including report writing, presentations, meeting facilitation, and professional correspondence.
• Demonstrated ability to build collaborative relationships, facilitate consensus, and influence others without direct supervisory authority.
• Ability to independently manage multiple priorities while exercising sound judgment, initiative, diplomacy, and discretion.
• Strong analytical skills with the ability to synthesize complex information into practical recommendations.
• Proficiency with Microsoft Office Suite and experience using collaborative technology platforms and project management software.

Preferred Qualifications

• Experience with HUD Continuum of Care programs, federal grants, or homeless services systems.
• Experience supporting governing boards, coalitions, advisory committees, or collaborative governance structures.
• Knowledge of HUD Continuum of Care regulations, planning requirements, and System Performance Measures.
• Experience developing competitive grant applications or managing grant-funded initiatives.
• Familiarity with HMIS, data-informed planning, performance measurement, and continuous quality improvement.
• Experience working with elected officials, public agencies, governing boards, or community coalitions.
• Demonstrated experience utilizing digital collaboration platforms, workflow automation, and emerging technologies to improve organizational effectiveness.

Core Competencies

• Systems Thinking
• Strategic Planning
• Project Management
• Relationship Building
• Collaboration & Consensus Building
• Communication & Member Engagement
• Political Acumen & Diplomacy
• Analytical Thinking
• Technology & Process Improvement
• Initiative & Accountability
• Adaptability
• Sound Judgment
• Continuous Learning
• Continuous Improvement

Harbor Care values diverse experiences and backgrounds. Equivalent combinations of education, work experience, military service, volunteer work, internships, and transferable skills may be considered.

Harbor Care is committed to fostering a respectful, professional, and supportive workplace for all employees.

Harbor Care is proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, performance, and organizational needs in compliance with applicable federal, state, and local laws.

The ideal candidate is someone who is:

• Passionate about helping others
• Adaptable and solution-focused
• Comfortable working in a fast-paced environment
• A strong communicator and team player
• Committed to treating all individuals with dignity and respect

Benefits That Support Your Quality of Life:

At Harbor Care, we recognize that supporting our employees both personally and professionally is essential. We are committed to offering a comprehensive benefits package designed to promote health, financial wellness, work-life balance, and overall quality of life for you and your family. Harbor Care's comprehensive benefit package include:

• Medical, dental, and vision insurance
• Employee-paid life insurance options
• Generous paid time off and company-paid holidays
• 401(k) retirement plan with an excellent employer match
• Employee wellness and support resources
• Opportunities for professional growth and development

We believe in investing in our employees so they can continue making a meaningful impact in the communities we serve.