The Manager, Recruitment is a hands-on people leader responsible for achieving recruitment goals through leading, coaching, and developing a team of recruiters to deliver high-quality talent in support of business and client needs. This role blends leadership, execution, and strategic thinking to drive performance, elevate recruiter capability, and strengthen internal and client partnerships.
This leader builds strong, accountable teams through clear expectations, continuous coaching, data-driven decision-making, and a focus on quality, efficiency, and results.
Responsibilities:
Performance Management & Results
Responsible for achieving goals as set forth by the business
Utilize tools such as Power BI, BetterWorks, and Excel to track, analyze, and report on key recruiting metrics and KPIs.
Monitor individual and team performance against goals and productivity benchmarks
Use data to identify trends, risks, and opportunities for improvement
Address performance gaps through targeted coaching and development plans
Team Leadership & Development
Lead, coach, and develop a team of recruiters (typically 12–17 team members)
Set clear performance expectations aligned to company standards and business goals
Conduct regular one-on-ones, performance reviews, and ongoing feedback conversations
Foster a collaborative, results-driven team culture grounded in accountability and growth
Support individual career development by identifying strengths, skill gaps, and development opportunities
Identify and develop high‑potential recruiters and team leads through targeted mentoring and coaching to support future leadership needs.
Talent Development & Hiring
Partner with Talent Acquisition to support recruiter hiring, referrals, and selection
Leverage professional networks, career fairs, and internal partnerships to attract and retain strong recruiting talent
Participate in interviewing and selection of new recruiters
Create and execute onboarding plans to accelerate recruiter ramp-up and performance
Identify training needs and deliver hands-on development for recruiting techniques, sourcing strategies, and execution excellence
Provide on‑site oversight of office regulations, operational requirements, and safety protocols.
Coaching, Training & Continuous Improvement
Coach recruiters on end-to-end recruiting execution, from sourcing through placement
Elevate candidate quality through coaching on candidate-to-job matching, profiles, and submission quality
Create a culture of continuous improvement through live call coaching, real-time feedback, and actionable guidance
Drive process improvements that increase efficiency and reduce friction in recruiter workflows
Implement and share best practices across the team to improve consistency and outcomes
Strategic Thinking & Problem Solving
Drive adoption and effective use of recruiting systems and internal technology platforms
Ensure compliance with company policies, client requirements, and regulatory standards
Identify and elevate awareness with senior leadership on active roadblocks and friction points impacting daily recruiting production
Creating consistency and clarity around controllable factors and best practices for effective desk-level operations.
Support change management and implementation efforts to enable scalable, sustainable recruiting operations
Review engagement survey results and team member feedback and develop action plans with clear follow‑through to drive improvement.
Relationship & Stakeholder Management
Build strong internal partnerships with sales, client success, and all operational support teams
Serve as a liaison for clinician and client issues, ensuring timely resolution
Collect feedback and support senior leadership in the development of strategic action plans following business, clinician, and client reviews
Demonstrate understanding of client delivery models (MSP, VMS, and direct) and partner closely with Client Success to drive results for key strategic accounts.
Qualifications:
Required
4+ years of recruiting experience preferred, including 2+ years in a leadership or people management role
Bachelor’s degree in Human Resources, Business, or a related field
Experience with performance management and team development
Healthcare recruiting and credentialing knowledge
Proficiency with CRM/ATS systems and data management tools
Experience driving process improvement and workflow optimization
Strong analytical skills with the ability to interpret metrics and performance data