Manager, Property Payment Operations

The Team

We are seeking a Manager, Property Payment Operations to join American Tower's Property Management

organization's Real Estate Management team. The team focuses on enabling consistent, efficient, and

controlled execution of landlord-facing property management activities, including landlord

payment-related activities, inquiry resolution, data quality, documentation, and related operational

support, delivered by internal teams and, where applicable, vendor-supported models, while aligning

regional practices to global standards and service expectations. Day to day you will oversee operational

processes related to landlord payments, data accuracy, issue resolution, property tax risk assessment,

performance monitoring, and process documentation globally. You will partner closely with Property

Management, Finance, Global Business Services, and Real Estate Management teams to ensure

standardization and sustained operational discipline. This role is essential to creating consistency across

markets, aligning processes, and supporting the transition to standardized systems, particularly within

Salesforce.

As a Manager, you will lead a team of property management professionals responsible for delivering a

defined set of activities, which may include landlord payment-related activities, landlord inquiry support,

data management, process execution, and oversight of vendor-supported execution within the

established operating model. Day to day, you will provide leadership, oversight, and governance to

ensure accurate execution, effective issue resolution, performance monitoring, and adherence to

standardized processes within the areas supported by your team.