Manager Property Damage

SUMMARY

The Manager, Property Damage provides technical and administrative oversight to a team of claim adjusters responsible for adjudicating and settling first-party and liability personal automobile claims.  The responsibilities ensure that all adjuster activity and file handling are consistent with company policies, procedures, and statutory guidelines.   The role will also provide oversight and direction in monitoring attendance, personnel issues, performance evaluations, interviewing, and completing the corrective action process.  

RESPONSIBILITIES

• Oversees incoming file assignments and workload distribution; ensures appropriate alignment within the team.
• Reviews claim files for accuracy and compliance with company policy and/or procedures.
• Provides guidance and direction regarding coverage analysis, liability investigation and determination, bodily injury evaluation, negotiation, and settlement.
• Ensures the team achieves productivity, quality handling, budget goals, and related KPIs .
• Effectively handles and resolves consumer complaints; addresses the cause for the complaint.
• Works with other departments to establish and maintain collaborative relationships toward achieving department and company goals.
• Provides technical and administrative oversight to a team of claim adjusters responsible for the adjudication and settlement of first-party and liability personal automobile claims.
• Provides feedback and coaching to drive top performance within the assigned adjusting team. 
• Supervises staff per company policies and procedures. 
• Conducts interviews, hires new staff, and provides new employee orientation.
• Tracks employee goals and conducts employee performance reviews. 
• Responsible for staff scheduling to include employee vacations, employee breaks, and back-up for absent employees.
• Performs other related duties as assigned

JOB REQUIREMENTS

• Requires a bachelor’s degree in a related field or equivalent work experience.
• Requires a minimum of 3 years of property damage and liability claim handling experience.
• Excellent time management, organizational, reading comprehension, analysis, and math skills.
• Well-developed knowledge of claims best practices, processes, procedures, and technology.  
• Excellent interpersonal and communication skills.
• Strong leadership ability with proven capability to train, mentor, and develop subordinates for next level roles in the organization.
• Demonstrated ability to assume additional leadership responsibility as opportunities within the organization may arise.
• Commitment to Acceptance’s company values. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do manual tasks, which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include possessing the capacity to learn, concentrate, think, and read. Oftentimes the employee will be communicating and interacting with others while working.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.

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