Manager-Program/Contract 1

Job Title: Manager-Program/Contract 1
Job Location - Rosemead, CA (Hybrid Onsite Tu & W)
Duration - 18 Months

Education Requirement

Bachelor's Degree in business or related field or a combination of experience, education, and training. A High School Diploma or Equivalent may also be considered.

Experience and Knowledge

Typically possesses zero to three years of experience in program or contract management. Broad knowledge of project, program, or contract management; company policies, procedures, and practices; accounting and budgeting policies and practices.

Day-to-Day Responsibilities/Workload

Leadership Summary

This role is effectively a vendor governance and service management position focused on:

• MSP/vendor performance oversight
• Contract governance
• Service delivery management
• Risk and compliance management
• Operational health reporting
• Business-to-vendor coordination

Primary Responsibilities

• Develop and implement IT outsourcing policies, standards, and procedures aligned with IT strategy.
• Administer contracts for outsourced services (e.g., help desk, data center operations) in partnership with Procurement and Legal.
• Analyze and report on vendor performance.
• Manage vendor relationships and ensure vendors meet business and contractual requirements.
• Oversee service delivery governance and contract compliance.
• Facilitate resolution of operational and application service issues with vendors.
• Identify risks associated with outsourced services and establish appropriate controls.
• Report operational health and service performance to business and IT leadership.
• Apply deep expertise in IT outsourcing management.
• May manage short- to mid-term projects with responsibility for costs, methods, and outcomes.
• Solve atypical challenges requiring ingenuity, creativity, and resourcefulness.
• Have broad knowledge across related IT disciplines.
• Contribute to new processes, standards, and operational plans.
• Identify problems and solutions.
• Support project execution, including objectives, timelines, risks, milestones, deliverables, and budgets.
• Help drive successful project outcomes.
• Exercise independent judgment and advise on courses of action.
• May negotiate resolutions to issues.
• Can make recommendations on scope and strategy.
• Incorrect decisions can significantly impact major projects and business objectives.

Required Skills/Attributes

• Program/Project Management skills
• Communication skills
• Problem-solving skills
• Minimum Years of Experience: 1-3

Desired Skills/Attributes

• Bachelor's Degree in Business, Management, Engineering, or related field, or an equivalent combination of education, training, and experience.
• Basic system analyst experience with SAP IS-U (Industry Solution for Utilities)