Full-Desk Recruiter / Account Manager HTC Global Services Inc
Orlando, FL28 days ago
Highlights
Summary: This person leads the execution and day-to-day operation of the university's productivity, communication, voice, and customer engagement platforms, including Microsoft 365, Google Workspace, Teams Phone, enterprise voice, and contact center services. The position manages technical staff, maintains service health, executes approved roadmaps and priorities, coordinates customer and vendor activities, implements approved requirements, and escalates strategic, funding, policy, and cross-portfolio decisions to the Director.
Numbers & Facts
| Location | Orlando, FL |
| Industry | Financial Services |
| Salary | $50–$64.90 |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1962 |
| Website | http://www.kforce.com/ |
Description
A client with Kforce is seeking a Manager of Productivity Platforms. This role is 5 days a week onsite in Orlando, FL.
Summary:
This person leads the execution and day-to-day operation of the university's productivity, communication, voice, and customer engagement platforms, including Microsoft 365, Google Workspace, Teams Phone, enterprise voice, and contact center services. The position manages technical staff, maintains service health, executes approved roadmaps and priorities, coordinates customer and vendor activities, implements approved requirements, and escalates strategic, funding, policy, and cross-portfolio decisions to the Director.
Responsibilities:
- Lead, coach, and develop technical staff responsible for productivity, voice, and customer engagement platforms
- Recruit, interview, select, onboard, supervise, and evaluate employees in accordance with university practices
- Assign and prioritize teamwork based on approved priorities, customer impact, service risk, project commitments, technical dependencies, and staff capacity
- Set expectations for technical quality, documentation, customer communication, change management, service delivery, and project execution
- Conduct performance discussions and development planning; develop training and professional development plans and recommend associated budget needs
- Establish cross-training, knowledge-transfer, and succession practices that reduce single points of failure
- Ensure appropriate operational coverage and escalation support; Address workload, skill, performance, and resource concerns and escalate broader staffing needs to the Director
- Operate assigned platforms consistently with approved university policies, governance decisions, security requirements, accessibility expectations, records requirements, and other applicable obligations
Requirements:
- To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
- Relevant education and/or training will be considered a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
About Company
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.
Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.
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