Manager, Product Implementation & Process Management

Key Responsibilities

• Support the implementation of Medicare supplemental benefit initiatives and product enhancements.
• Coordinate implementation activities and monitor project milestones to ensure successful delivery.
• Partner with business, operations, technology, compliance, and vendor teams to gather requirements and support implementation planning.
• Identify risks, dependencies, and operational impacts associated with product, process, and program changes, escalating concerns as appropriate.
• Support operational readiness activities, testing coordination, and implementation validation efforts.
• Research, document, and resolve operational issues related to benefit administration and program execution.
• Develop, maintain, and enhance operational procedures, workflows, and process controls.
• Identify process gaps and recommend solutions to improve efficiency, accuracy, and member experience.
• Support quality reviews, benefit audits, bid activities, and other operational initiatives.
• Analyze operational data and reporting to identify trends, issues, and improvement opportunities.
• Assist in the implementation of process improvements and operational best practices.
• Maintain accurate documentation to support compliance reviews, audits, and business requirements.
• Ensure benefit administration activities comply with established policies, procedures, and regulatory requirements.
• Build and maintain strong partnerships across business, operational, and vendor teams.
• Participate in cross-functional meetings and contribute to implementation and operational initiatives.
• Provide operational support, share knowledge, and foster a collaborative team environment.
• Demonstrate accountability, ownership, and a commitment to delivering high-quality results.

Required Qualifications

• 2-3 years of experience supporting project implementations, business requirements development, reporting, and operational process documentation.
• Experience working within Medicare Advantage, supplemental benefits, or a related healthcare environment.
• Strong organizational, analytical, problem-solving, and critical-thinking skills.
• Ability to manage multiple priorities and competing deadlines in a fast-paced environment.
• Strong verbal and written communication skills.
• Demonstrated ability to collaborate effectively across cross-functional teams while working independently when needed.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint, and Teams.

Preferred Qualifications

• Experience supporting Special Supplemental Benefits for the Chronically Ill (SSBCI), Uniform Flexibility (UF), or other Medicare supplemental benefit programs.
• Working knowledge of Medicare regulations, CMS guidance, and benefit administration processes.
• Experience collaborating with or supporting vendor management and external partner relationships.