Manager, Practice Management

Join the transformative team at City of Hope, where we''re changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary:

The Manager, Practice Management is responsible for strategic planning, management, development and operational performance of multi-disciplinary outpatient satellite practices. Provides leadership to multiple sites in partnership to provide quality patient care in a safe, cost effective, patient focused environment. Collaborates with physicians, other health care disciplines and managed care organizations to assure optimal patient care. Manages, directs and oversees all administrative and clinical operations and staff.

As a successful candidate, you will:

Personnel:

Manages all personnel activities of the administrative staff. Supports and oversees the activities of the clinical supervisor and clinical staff. Recruits, interview, hires, trains, evaluates and disciplines employees. Ensures all employees are appropriately trained.

Maintains and oversees the schedules for all support personnel in all locations. Makes staffing changes as needed to manage workflows. Grants/denies personal leave time for staff according to coverage and practice policy.

Makes recommendations for highest and best use of personnel, based on licensure, certification and/or skill set.

Conducts regular staff meeting. Documents all meetings accurately and in an organized fashion.

Oversees cross-training and education of staff.

Oversees the administrative and clinical areas and coordinates their activities. Promotes cooperation of the staff to achieve department objectives and maintain good department relations.

• Assigns work to staff
• Provides direction
• Review work appropriately
• Ensures that department is run efficiently and in an organized fashion
• Effectively monitors departmental productivity and workflow
• Responds promptly to changes in workload or staffing assignments as necessary to achieve optimal productivity and efficiency considering staff skills and experience.
• Considers the needs of the department when making important decisions

Consults with Vice President, Operations when determining staff needs. Assigns personnel duties in their assigned areas and makes adjustments for special request or unusual circumstances

• Communicates effectively, follows chain of command when any questions arise and when any conflicts occur
• Communicates observations or concerns in a timely manner
• Establishes positive communication and effective working relationships. Uses appropriate lines of authority
• Interactions with others are effective; information is exchanged readily in a format that is clear and concise

Your qualifications should include:

• Bachelor's degree OR 4 additional years of experience plus the minimum experience requirement may substitute for minimum education.

• 5 years of related healthcare experience that includes: working in a medical/hospital setting with physicians and high-level executives for strategic planning, operations and problem solving.

• Minimum of one year of experience in a leadership or supervisory capacity.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.