Manager PMO And Demand Management, Technology & Digital, FT, 8:30A - 5P

Manager, PMO Portfolio & Demand Management

Leads portfolio management, demand intake and shaping, resource management deployment, and the continuous improvement of PMO processes and tools. Accountable for the overall governance process from initial intake through the final decision to approve, defer, decline, or convert a demand into a project, coordinating the teams responsible for individual assessments and approvals.

1. Portfolio Management & Strategic Alignment

• Aligns the portfolio with organizational priorities, business outcomes, and available funding and resources.
• Maintains portfolio roadmaps and supports annual planning, investment prioritization, and executive portfolio reviews.
• Uses consistent evaluation criteria to assess business value, urgency, risk, dependencies, and readiness.

2. Demand Intake & Shaping

• Leads a centralized demand intake process that provides a clear, consistent entry point for technology requests.
• Establishes standards for shaping requests into actionable proposals, including problem statements, expected outcomes, scope, initial estimates, risks, and resource needs.
• Coordinates with business partners, relationship managers, architecture, finance, security, and delivery teams to address gaps and prepare demands for decision-making.

3. End-to-End Demand Governance

• Establishes and manages stages, gates, decision criteria, roles, and handoffs from intake through the final project conversion decision.
• Owns the overall governance process while partnering with teams accountable for individual assessments and approvals.
• Ensures required reviews and decisions are completed, documented, and escalated when needed.
• Maintains visibility into demand status, aging, barriers, and decision history, ensuring approved demands transition into delivery with clear ownership and sufficient information.

4. Resource & Capacity Management

• Leads the deployment and adoption of a resource management framework across participating technology and delivery teams.
• Partners with resource leaders to establish capacity, allocation, effort estimation, and forecasting practices that account for project work and ongoing operational responsibilities.
• Provides visibility into demand versus capacity, resource constraints, and concurrent work to support realistic prioritization and commitments.
• Supports scenario planning to assess the impact of changing priorities, timing, and resource availability.

5. ServiceNow SPM & Portfolio Tools

• Experience with ServiceNow Strategic Portfolio Management (SPM) or comparable enterprise portfolio management platforms.
• Provides business ownership and direction for portfolio tools, including enhancement priorities, requirements, and adoption.
• Partners with platform and technical teams to improve intake, demand workflows, resource planning, reporting, and governance capabilities.
• Establishes consistent tool usage, data quality standards, and training to support reliable portfolio decisions.

6. Process Improvement, Automation & Change Leadership

• Continuously improves portfolio, demand, and resource management processes by simplifying workflows, removing waste, and addressing bottlenecks.
• Experience applying AI-enabled tools and intelligent workflows to automate multi-step PMO processes, coordinate activities across systems and teams, and reduce manual effort while maintaining appropriate governance and human oversight.
• Identifies and implements automation opportunities across intake, demand shaping, follow-ups, resource planning, reporting, and decision preparation.
• Leads change management through clear communication, stakeholder engagement, training, and measurable adoption and efficiency outcomes.

7. Governance Metrics & Executive Reporting

• Establishes metrics for intake volume, demand aging, time to decision, throughput, capacity, resource allocation, and portfolio health.
• Produces clear dashboards and executive reporting that highlight priorities, constraints, risks, and decisions required.
• Ensures portfolio information is accurate, timely, and consistently maintained.
• Uses findings from portfolio reviews to drive corrective actions and measurable process improvements.

8. People Leadership & Team Development

• Demonstrated ability to recruit, lead, develop, and manage a team, including performance management and accountability.
• Coaches team members in portfolio analysis, demand shaping, resource planning, governance, and stakeholder engagement.
• Builds a collaborative team culture with clear responsibilities, consistent standards, and continuous learning.

9. Stakeholder Alignment, Risk & Dependencies

• Strong communication and interpersonal skills, with the ability to bridge business, technology, finance, and executive leadership.
• Facilitates prioritization discussions and communicates tradeoffs involving value, cost, timing, capacity, and risk.
• Identifies portfolio-level risks and cross-team dependencies, coordinates mitigation, and escalates issues requiring leadership decisions.
• Builds alignment across teams and drives follow-through on governance actions and decisions.

10. Delivery Framework & PMO Expertise

• Strong understanding of portfolio and project management practices across Agile, waterfall, and hybrid delivery models.
• Working knowledge of iterative delivery, visual workflow management, and enterprise planning practices to support portfolio planning, demand flow, and governance across different delivery approaches.
• Partners with delivery leaders to ensure portfolio standards and governance support effective execution and measurable business outcomes.

Estimated salary range for this position is $147633.00 - $191922.90 / year depending on experience.

Degrees:

• Bachelors.

Additional Qualifications:

• Bachelor's degree in Engineering, Computer Science or related field.
• 3 to 5 years of managerial and leadership experience.
• Experience architecting enterprise applications and databases that utilize load balancing, horizontal scalability, high availability, containers, and server-less technologies.
• Demonstrated experience in the areas such as Cloud Native Design Patterns, Microservices and API Strategy.
• Experience in java, web application development and associated skills in a high-stakes environment.
• Strong working knowledge of software development technologies, specifically high volume solutions.
• Experience with Smart / FHIR implementations.
• Experience developing fault tolerant distributed systems is highly desirable.
• Working knowledge of Agile Software Development mechanics.
• Background in Service Oriented Architecture, micro services architecture implementation, service versioning, and backward compatibility.
• Strong communication and interpersonal skills.
• Demonstrated ability to recruit and manage technical teams, including performance management.

Minimum Required Experience: 10 Years