Manager, Platform Product Management

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

Apple is looking for an experienced, dynamic leader of Product and Program Management to join the Apple Store Online Team. This is a technical role that links between business, design, and engineering to deliver incredible experiences and products to our customers. In this role, you will lead a high performing team that focuses on products that deliver significant commercial value for our organization and support strategic Apple initiatives. This role will require significant partnership with teams across Apple, including Apple Store Online teams, Finance, Operations, Marketing, Marcom, and various Engineering teams. Success in this role will include delivering timely and seamless omni-channel experiences for our customers.Participate in the development of strategies and plans to achieve business goals and deliver amazing customer experiences Help shape the multi-year strategy and roadmap for the e-commerce platform - connecting the dots across business goals, customer needs, and technical capabilities into a single big-picture vision Establish and manage technical product roadmaps, working to ensure alignment across the business needs and technical feasibility Establish and manage technical product roadmaps, ensuring alignment across business needs, technical feasibility, and cross-team interdependencies Lead a team that drives the product discovery, requirements, and delivery of new capabilities

• Communicate ideas, plans, and program status to partners and leadership Build and lead an effective team via hiring and team skill and culture development Translate a broad platform vision into a sequenced, dependency-aware roadmap - anticipating how todays decisions shape tomorrows capabilities Stay hands-on: dive into the details and actively remove technical, business, and organizational roadblocks that slow the team down7+ years Product Management and Project/Program Management experience driving e-commerce or consumer digital experiences Ability to dive into technical details and designs including web technologies, large-scale service architectures, and app platforms Ability to communicate effectively, across all levels of the organization, including the ability to communicate technical concepts to non-technical audiences Proven track record of shipping internet-scale services end to end - especially e-commerce platforms - from concept through launch and ongoing operation Deep, hands-on technical fluency: able to read system designs, evaluate trade-offs, and engage credibly with engineers on web technologies, large-scale distributed/service architectures, APIs, cloud infrastructure, and data pipelines Working understanding of how modern e-commerce platforms are built - including microservices, payment and checkout systems, catalog/inventory services, and platform scalability and reliability BA/BS in Computer Science or a technical degree, or relevant professional experience3+ years managing a team of Product or Technical Program Managers Highly skilled at building a strong team culture with a focus on team and individual development Track record of developing and delivering multi-year experience and capability roadmaps with complex interdependencies Experience using data and insights to design customer-facing programs and capabilities globally Experience with business analysis, process improvement, and multiple project management methodologies Proficiency with new technologies like AI, Deep Learning, and their practical applications in digital commerce Ability to challenge conventions and debate solutions to identify the best possible outcome for customers Practical experience applying AI, machine learning, and deep learning to digital commerce - e.g., personalization, search/recommendations, etc.