Manager, Pharmacy Verification - Allivet

Manager, Pharmacy Verification - Allivet

Overall Job Summary

The Manager, Pharmacy Verification leads the day-to-day operations and overall performance of Allivet's Prescription Verification team. This includes prescription intake, veterinarian outreach, processing, issue resolution, and movement of prescriptions to pharmacist review.

The Manager is accountable for staffing and capacity planning, productivity, service levels, team development, and compliance with pharmacy regulations, company policies, and operating procedures. Using performance data, the Manager identifies constraints, improves workflows, and manages labor to ensure prescriptions are processed accurately and efficiently.

The role partners with Fulfillment, Customer Service, Technology, Product, Operational Excellence, Human Resources, and other teams to resolve operational issues and improve the customer and team member experience.

Essential Duties and Responsibilities (Min 5%)

Verification Operations & Performance

• Lead daily Pharmacy Verification operations, from prescription intake and veterinarian outreach through issue resolution and pharmacist review.
• Set priorities and adjust workflows based on volume, backlog, staffing, customer needs, and service expectations.
• Monitor productivity, quality, turnaround time, and backlog; report results and address performance gaps.
• Maintain consistent procedures and resolve operational escalations.

Workforce & People Leadership

• Plan staffing, schedules, and workload to meet demand while managing labor responsibly.
• Lead, coach, and develop Verification Supervisors, Pharmacy Technicians, and pharmacists.
• Set clear expectations, address performance concerns, and support onboarding, training, and recognition.
• Maintain cross-training and coverage plans for staffing gaps, outages, peak periods, and growth.

Quality, Compliance & Pet Safety

• Ensure operations follow applicable pharmacy regulations, company policies, and approved procedures.
• Monitor quality and pet safety, address issues, and maintain appropriate controls and documentation.
• Support required training, audits, and corrective actions in partnership with pharmacy leadership.

Process Improvement & Technology

• Improve workflows to reduce delays, rework, and manual tasks while strengthening accuracy and turnaround time.
• Partner with Operational Excellence, Technology, and Product on process improvements and automation.
• Support system testing, implementation, training, and resolution of issues affecting Verification.

Cross-Functional Partnership

• Work with pharmacists, Fulfillment, Customer Service, and other partners to resolve processing issues, align capacity, and support new programs and launches.

Preferred knowledge, skills or abilities

• Demonstrated experience leading high-volume teams and workflows, including workforce planning, scheduling, capacity management, employee development, and performance management.
• Strong knowledge of prescription verification workflows, pharmacy regulations, and operational performance metrics, including productivity, quality, service levels, and labor.
• Proven ability to use data, process improvement, standardized work, technology, and automation to improve operational performance and solve complex problems.

Required Qualifications

Experience: 3-5 years of pharmacy operations experience, preferably in online, mail-order, central-fill, retail, or other high-volume pharmacy environments, with 3+ years of progressive leadership experience.

Education: High school diploma or GED/equivalent. Any suitable combination of education and experience will be considered.

Professional Certifications: None

Working Conditions

• Normal office working conditions

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Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Reaching overhead
• Lifting up to 10 pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply, and Allivet and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

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