Responsibilities/Job Description:
Manages all pharmacy and medication use functions. Supervises daily operations of the inpatient pharmacy department including, but not limited to, decentralized pharmacy services, human resource management (hiring, training, coaching/supervising, performance management, scheduling, etc.), application of technology, resource utilization, customer service, and patient medication safety.
Primary accountabilities in conjunction with another operations manager and two supervisors include:
- Inpatient/central pharmacy operations
- Medication distribution, central staffing and strategic workflow improvement
- Process improvement
- Managing daily technician work and issue resolution
- Huddle lead/KPI updates
- Technician recruiting, hiring and onboarding
- Kits and crash cart tray processes and replenishment (delegate to technician supervisor role)
- Process improvement
- Epic Dispense Prep and CNR compliance monitoring (backup to Dana Wolle)
- Shortage management for on-site compounding plans
- ChemPack Contact (in conjunction with Kara Bastian)
- Triage and follow-up on pharmacy related medication errors and delays
- Compass reports replated to peds/nicu medications (oral, IV, chemo)
- Compass reports related to non-sterile compounding
- Compass reports related to hazardous medications
- Liaison to nursing services and leadership – peds, nicu, PICU, peds ED
- Pharmacy technician role development and competencies – non-sterile
- Emergency preparedness and management
- Simplifi 797 compliance monitoring follow-up
- West Bank Technician Scheduling committee
- Attend necessary pharmacy operations related meeting
- System PP & Ops
- System Strategy Deployment & Pillar
- System Sterile Prep
- WB Pharmacist Scheduling Committee
- System Oncology
- Pediatric Chemotherapy Work Group
- System & UMMC RAC
- Silver Team meeting
Responsibilities
- Management of pharmacy services
- Continuously improves work processes to serve customers and meet business goals. Ensures high quality pharmacy and medication management services.
- Manages all direct patient care services (inpatient pharmacy, emergency services, clinical programs, medication monitoring etc.), medication use guidelines, best-of-practice order sets, and other areas as assigned.
- Demonstrates in depth knowledge of current patient care, pharmacy practice, pharmacotherapy, technology, and communication skills.
- Manages all appropriate pharmacy processes and systems to ensure excellent patient care and timely and accurate delivery of medication services.
- Develops and maintains programs designed to improve the skills of pharmacists and pharmacist extenders performing patient care; participates in the education of physicians, nurses, and other health care providers.
- Seeks customer feedback and analyzes the work to identify opportunities for improvement.
- Uses process improvement methods to make improvements.
- Uses systems thinking to understand the unintended consequences of actions./
- Uses best practices information to set stretch goals and appropriate priorities.
- Management of the application of new technologies
- Ensures safe and effective implementation and application of new technologies including, but not limited to:
- Computer systems such as the electronic health record (EHR), pharmacy dosing programs, pharmacy automation systems, etc.
- Establishing appropriate rules and alerts, order sets etc.
- Investigational drug studies.
- Other new technologies.
- Management of finances
- Understands and accepts the challenge of fiscal management. Fully comprehends the financial challenges in healthcare and is an effective steward of limited resources.
- Creatively manages resources.
- Demonstrates clear understanding of financial picture of healthcare.
- Helps others understand and respond to the financial challenges.
- Demonstrates ongoing fiscal responsiveness within and outside area of responsibility.
- Involves staff and stakeholders in financial management strategies.
- Manages staffing levels and drug expenditures to meet departmental budget parameters.
- Develops revenue and cost savings opportunities to manage the pharmacy within budget parameters.
- Monitors financial performance on a routine basis and takes needed actions to optimize departmental financial performance.
- Patient medication safety
- Ensures that medication appropriate safety programs are in place to ensure the safest possible drug therapies.
- Identifies and corrects patient safety issues.
- Takes measures to reduce and eliminate medication errors.
- Conducts needed root cause analyses for medication occurrences.
- Regulatory compliance
- Assures that the pharmacy department and the medication use process meet all regulatory requirements such as State Board of Pharmacy, Department of Health, Joint Commission, etc.
- Coaching and advancing the role of staff members
- Serves as a resource to pharmacy staff members and encourages their development through coaching and mentoring.
- Practices active listening, invites input from others
- Openly expresses thoughts and opinions and concerns.
- Resolves issues in a manner that maintains self-esteem of all persons involved.
- Deals with conflict constructively.
- Coordinates recruitment, retention, orientation, and advanced training.
- Assures that staff members receive relevant, timely and appropriate information.
- Takes advantage of teachable moments.
- Participates in development and advancement of new clinical services.
- Guides, motivates, and holds people accountable for their practice.
- Provides candid and timely feedback and coaching on an ongoing basis.
- Conducts performance reviews in a timely and effective manner.
- Continuously takes action to enhance employee satisfaction.
- Ensures that all relevant policies and procedures are followed
Required Qualifications
- Bachelor’s in pharmacy with 3-5 years progressive leadership experience
- One to three years hospital pharmacy (or equivalent) experience
- Licensed or eligible for licensure as a pharmacist in Minnesota
Preferred Qualifications
- Completion of an ASHP-accredited PGY1 residency program
- Doctor of Pharmacy degree
- Master's Degree in Pharmacy Administration and Leadership or equivalent (MBA, MHA, MPH, etc.)
- Previous management experience
- Board Certified in Pharmacotherapy
Qualifications:
$161,657.60- $228,238.40 Annual