Manager, Patient Registration

Requisition Number: 514497

Why North Memorial Health?

At North Memorial Health, you're part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North's culture which is designed to actively support each team member's wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals list, 2023 Women's Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Manager, Patient Registration is responsible for providing leadership of all activities related to the patient access functions of patient registration, patient financial advocacy, insurance verification, benefits verification, obtaining and validating of authorization including prior authorization, payer notifications, and point of service collections. The position provides oversight of hospital-wide daily operations related to customer registration including the Family Birth Center (FBC) and Emergency Care Center (ECC) Patient Flow Assistants (PFAs) to ensuring accurate and quality workflow.

Responsibilities include short and long-term planning, program and staff development, resource and budget management, quality monitoring and improvement, and evaluation of policies and procedures to ensure delivery of quality customer registration and customer satisfaction. This position is also responsible for minimizing financial risk to the organization by collecting comprehensive and accurate demographic and financial data to optimize timely billing and collection of accounts receivable.

The position actively and consistently demonstrates the code of conduct, mission, vision, values and guiding principles of Maple Grove Hospital and provides vision and direction that aligns with the organization's strategic initiatives to improve overall operational effectiveness.

Requirements

Education

• Bachelor's degree in business, health care or related field preferred. Experience may be substituted for part of educational qualifications as appropriate.

Experience

• Two or more years' management/supervisory experience in customer admissions, business office, etc. preferred
• Requires understanding of third-party billing and collection processes with particular focus on billing requirements, contractual arrangement, utilization review guidelines, and certification/authorization processes.
• Effective leader with mentoring skills necessary to support the department and promote team member development, strategic orientation; superior judgment and disciplined decision-making approach, analytical, problem solving, negotiation, and conflict resolution skills.
• Excellent planning, organizational, project, time management, multi-tasking, prioritizing, oral and written communication skills.
• Excellent interpersonal skills; team-oriented approach and ability to establish rapport quickly and collaborate effectively to support interaction with team members, customers, physicians, payor representatives, state hospital associations, and representatives from other departments.
• Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form) clearly and concisely in a manner appropriate to the audience.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Effective in meeting and exceeding customer satisfaction, team member engagement, departmental/hospital performance and quality goals.
• Ability to handle stressful situations and maintain composure in presence of customers, families, guests, and team members.
• Ability to build, maintain, and manage relationships and partnerships within departments, managing partners, owners, and industry.
• Initiative and versatility in partnering with internal customers/team members and external partners to identify performance gaps and develop integrated solutions.
• Ability to maintain quality, safety, and infection prevention standards.
• Solid PC skills to include MS applications, Internet, etc.
• Requires knowledge of HIPPA, patient privacy, medical terminology and related regulatory agency and MGH standards.
• Must be able to read, write, and speak effectively in English.
• Requires knowledge of hospital operations and patient flow to identify "cause and effect" scenarios that impact the effectiveness of patient access process.
• Requires knowledge of healthcare reimbursement concepts including in-depth knowledge of reimbursement and the regulatory environment to ensure compliance with State regulations regarding patient and insurance billing.
• Requires detailed knowledge of MGH's revenue cycle processes including the Epic systems, scheduling, registration, financial clearance, and billing and has demonstrated proficiency in multiple payor's insurance verification and precertification guidelines.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Maple Grove Non Contract

Hours per two week pay period: 80

Shift: Days 8 hours

Weekend Requirement: None

Call Requirement: Occasional Call

Remote or On-site: Hybrid On-site

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: L06 ($34.95 - $54.17), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

STI Bonus Eligible: True

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position