Manager Patient Experience, Patient Experience, Bethesda West, FT, 8A-4:30P

Manager, Patient Experience drives a culture of patient/family-centered care by enhancing patient experience across the organization. Manages the overall operational, budgetary/financial task. Responsible to plan, evaluate, & improve processes/procedures efficiencies to enhance quality. Collaborates with leaders to develop innovative strategies that strengthen the culture of delivering memorable experiences. Manages the preparation & maintenance of department reporting. Prepares reports for leadership, as necessary, to track progress toward strategic goal accomplishment. Leads a team of professionals focused on supporting initiatives & improvement efforts to ensure the organization meets patient experience goals. Partners with leadership to ensure alignment with organizational strategies & participates in implementing initiatives across service lines. Leads employees using a performance management & development process that provides framework for employee contribution in goal setting, feedback, & professional development planning. Requires a dynamic, collaborative leader, who thrives on innovation & change. Constantly discovering/implementing ways to maintain, enhance & develop a culture around BHSF's core values. Ability to lead direct reports and develop operational and capital budgets each fiscal year Estimated salary range for this position is $75582.20 - $98256.86 / year depending on experience. Degrees:

• Bachelors.

Additional Qualifications:

• Relevant Bachelors degree required or 5 years' customer service or hospitality experience including minimum 2 years supervisory experience, in-depth knowledge of customer service principles and industry best practices, including customer experience design(preferred).
• Proven skills in influencing, leading, and delegating.
• Strong group facilitation and conflict resolution skills.
• Ability to influence and unite individuals around a common goal.
• Efficient under pressure with the ability to exercise strategic decision-making and sound judgment.
• Ability to deliver impactful and persuasive presentations to broad audiences.
• Proficiency in MS Office applications, excellent oral, analytical, written communication and presentation skills.
• Strong negotiating skills with a win-win attitude and accountability.
• Bilingual preferred (English and Spanish).

Minimum Required Experience: 5 Years