Manager, Patient Access Services - CW Patient Access - Children's and Women's Hospital

Assists with personnel functions for the department (i.e recruitment, hiring, disciplinary actions, evaluations, counseling and education), assists in developing an annual budget that meets the departments needs within the framework of available resources, assists in monitoring budgetary expenses and revenues identifying variances and adjusting spending accordingly. Responsibilities: Coordinates the development implementation and operation of Access Services across the health system ensures that programs align with the health systems strategic initiatives with emphasis on customer service and overall patient experience, oversees the delivery of services that facilitate patient access across all points in the system.

Overview:

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities:

• Coordinates the development implementation and operation of Access Services across the health system ensures that programs align with the health systems strategic initiatives with emphasis on customer service and overall patient experience, oversees the delivery of services that facilitate patient access across all points in the system
• Assists in the daily operations of the department and is responsible for the operation of the department in the absence of the Assistant Director/Director, supervising the daily activities of personnel develops, evaluates, and modifies Revenue Cycle applications and processes directly related to patient access
• Provides technical and training support to Patient Access staff, administrative staff, technical staff, physicians. and nurses to ensure specific department implementations function properly and are in accordance with established policies, procedures and best practices holds 24-hour accountability for Patient Access services across the Health System
• Assists with personnel functions for the department (i.e recruitment, hiring, disciplinary actions, evaluations, counseling and education), assists in developing an annual budget that meets the departments needs within the framework of available resources, assists in monitoring budgetary expenses and revenues identifying variances and adjusting spending accordingly
• Develops, implements and updates policies and procedures in a collaborative and interdisciplinary process according to the Joint Commission, hospitals and health system standards assists the Health System Information Systems department in the selection testing and implementation of systems related to Patient Access Services process develops custom reporting of Patient Access Services data to measure accuracy, customer satisfaction and education of staff in correction of errors, assists as needed, with review of Revenue Cycle and assists with development of corporate policies and procedures to ensure process is effective, efficient and customer friendly, provides lateral supervision to Bed Placement Associates and Coordinators working within the nursing Administration Department at USA Medical Center
• Assists the Chief Nursing Officer and Assistant Chief Nursing Officer, Medical Center with the personnel functions of Bed Placement Associates and Coordinates (i.e. recruitment, hiring, disciplinary actions, evaluations, counseling and education), participates in the strategic planning activities for the department and institution
• Assists in the development of a strategic plan for the department that supports the health systems overall plan, translates the department or health systems strategic plan to staff ensuring support of the plan and modifying the plan in response to changing internal and external factors
• Assumes accountability for current standards established by professions, regulatory and governmental agencies, determines, translates and implements relevant standards and promotes department compliance, maintains standards of practice consistent with current findings
• Assists in the development and maintenance or a performance improvement program for the department utilizing the PDSA methodology, assists in managing the operations of patients admission and registration across the health system, ensures coordination with other departments in the health system provide quality patient services
• Ensures smooth and efficient admitting functions by supervising operations and expediting problems: ensures accurate information is being collected and entered correctly into the HSIS system
• Oversees the activities of assigned personnel including planning work schedules and time off, confirms that all insurance benefits coverage meets the standards of admission as dictated by policy.
• Assists with the orientation of new employees, and the ongoing education and training of employees to ensure compliance abides by and enforces all compliance requirements and policies and performs those responsibilities in an ethical manner consistent with the organization values
• Demonstrates sound judgment and the ability to make effective decisions, utilizes Microsoft Office Suite
• Processes strong math skills for totaling charges and collecting data
• Adheres to the departmental and hospital policies, including the ability to process and maintain confidential patient and business information
• Communicates and uses appropriate customer relation skills with administrative and departmental staff, technical staff, physicians, nurses, patients, families, other hospital staff and vendors in person, by telephone and via email
• Utilizes cost effective practices in performing all aspects of the job
• Completes all mandatory educational and hospital requirements and participates in improvement activities as needed
• Adheres to current Infection Control and Safety Standards, utilizes proper body mechanics when moving equipment and/or supplies that are necessary to perform essential functions.
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information:

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications:

• Bachelor's Degree from an accredited institution and 3 years hospital admitting or directly related experience Required
• Comparable combination of education and experience may substitute for the above requirements.

Knowledge, Skills, and Abilities

• Knowledge: Leadership experience in healthcare setting; this includes having an understanding of Patient Access as it relates to registration, insurance verification, authorization, collection functions, financial assistance, and third party payer procedures; regulatory and EMTALA compliance. HighKnowledge: Leadership experience in healthcare setting; this includes having an understanding of Patient Access as it relates to registration, insurance verification, authorization, collection functions, financial assistance, and third party payer procedures; regulatory and EMTALA compliance. High
• Skills: Has the experience and analytical skills necessary to identify innovative opportunities for improvement including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards. A high level of self-activation and initiative to keep abreast of dynamic changes in the regulatory arena. MediumSkills: Has the experience and analytical skills necessary to identify innovative opportunities for improvement including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards. A high level of self-activation and initiative to keep abreast of dynamic changes in the regulatory arena. Medium
• Abilities: Must have excellent verbal and written communication skills in order to present and explain information to customers and stakeholders. Must be able to handle sensitive, stressful and confidential situations and account information; ability to work in a high volume, fast paced work environment requiring prioritization of multiple tasks simultaneously. HighAbilities: Must have excellent verbal and written communication skills in order to present and explain information to customers and stakeholders. Must be able to handle sensitive, stressful and confidential situations and account information; ability to work in a high volume, fast paced work environment requiring prioritization of multiple tasks simultaneously. High

Equal Employment Opportunity Employer:

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.