Manager, Patient Access

The Manager serves as a key operational leader, driving continuous improvement initiatives, workforce engagement, quality outcomes, and organizational performance through effective leadership and collaboration. Under the direction and supervision of the Director of Patient Access, the Patient Access Manager is responsible for the strategic and operational leadership of all patient registration points of service across the organization.

Job Posting:

We are dedicated to providing exceptional care to every patient, every time.

 

St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.

 

Position Summary:

Under the direction and supervision of the Director of Patient Access, the Patient Access Manager is responsible for the strategic and operational leadership of all patient registration points of service across the organization. Reporting directly to the Director of Patient Access, this position provides oversight of registration operations to ensure a seamless patient experience, operational excellence, regulatory compliance, and revenue integrity.

The Patient Access Manager leads and develops two Patient Access Supervisors and their respective teams, ensuring consistent performance, standardized workflows, and exceptional customer service across inpatient, outpatient, emergency department, surgical services, laboratory, imaging, and ancillary registration areas. The Manager serves as a key operational leader, driving continuous improvement initiatives, workforce engagement, quality outcomes, and organizational performance through effective leadership and collaboration. Performs duties in a manner consistent with St. Luke’s mission and values. 

 

Education, Experience, & Licensing Requirements: 

Education: Bachelor’s degree in healthcare administration, Business Administration, Health Information Management, or related field required. Master's Degree preferred.

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Experience:  Minimum of 5 years of experience in  healthcare operations, patient access, registration, or revenue cycle experience required.  Minimum of five (5) years of leadership experience required.

 

Benefits for a Better You:

·        Day one benefits package	·        Pension Plan & 401K
·        Competitive compensation	·        FSA & HSA options
·        PTO programs available	·        Education Assistance

Why You Belong Here:

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.