Manager, Operations Integration

Job Description:

Core Responsibilities

• Drive operational standardization efforts, including price book management, process alignment, reporting consistency, and implementation of best practices across operating companies.
• Evaluate business processes, identify opportunities for improvement, and implement solutions that enhance efficiency, scalability, and operational performance.
• Lead major enterprise projects, including call center consolidation, system implementations, workflow optimization, and other business transformation initiatives.
• Facilitate change management efforts by developing communication plans, promoting stakeholder engagement, and ensuring successful adoption of new processes and systems.
• Coordinate cross-functional teams across Operations, Finance, HR, IT, Marketing, Customer Experience, and other key functions to ensure successful execution of strategic initiatives.
• Support M&A in the integration of newly acquired businesses, including transition planning, implementation, and post-acquisition operational alignment.
• Develop and manage project plans, timelines, milestones, and accountability measures for integration and enterprise transformation initiatives.
• Develop and monitor key performance indicators (KPIs), project metrics, and reporting tools to measure progress, identify risks, and support data-driven decision-making.
• Build strong partnerships with field and corporate leadership, serving as a trusted advisor and resource on operational improvement and integration initiatives.
• Provide regular project updates to executive leadership, proactively identifying risks, resolving obstacles, and ensuring alignment with organizational objectives.
   

Qualifications

• Bachelor's degree in Business, Operations, Finance, Management, or related field; equivalent operational leadership experience will be considered.
• 5+ years of experience leading operational improvement, business transformation, integration, or enterprise project initiatives.
• Experience within residential or commercial HVAC, plumbing, electrical, home services, or multi-location service organizations.
• Experience supporting M&A integration, business transformations, and/or FSM/CRM implementations.
• Direct familiarity with ServiceTitan or a similar field service management platform field
• service management platform.
• Experience with call center operations, customer service organizations, dispatch
• operations, and/or shared-service environments.
• Demonstrated success managing complex, cross-functional projects.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to influence stakeholders across all levels of the organization.
• Project Management, Lean, Six Sigma, or similar certifications preferred.

Success Measures
Within the first 12–24 months, this individual will be expected to:

• Successfully integrate newly acquired businesses into the organization.
• Develop a scalable acquisition integration framework and playbook.
• Lead implementation of enterprise price book standardization.
• Support execution of call center consolidation initiatives.
• Increase operational consistency across operating companies.
• Improve visibility through standardized reporting and KPI measurement.
• Establish strong partnerships with field and corporate leadership teams.
• Deliver strategic projects on time and within scope.

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.