Manager, Operations (31457)

REGIONAL ANESTHESIA OPERATIONS MANAGER

Full-Time | Regional | Operations

Position Summary

The Regional Anesthesia Operations Manager is responsible for overseeing the day-to-day operational performance of anesthesia practices across an assigned geographic region. This role serves as the primary operational liaison between clinical leadership, administrative teams, and corporate functions - monitoring financial performance, scheduling, and ensuring consistency in provider onboarding and credentialing across all market locations.

Reporting Structure

Reports to: Sr. Director of Operations

Works closely with: Medical Directors, Regional Clinical Leaders, Credentialing, Finance, HR, and Contracting teams

Key Responsibilities

Operations & Market Performance

• Serve as the primary operational point of contact for anesthesia group leaders and hospital/facility administrators within the region
• Monitor and drive key performance metrics including OR utilization, case volume, scheduling efficiency, and provider productivity
• Identify operational gaps and implement scalable solutions to improve market performance
• Lead or support market expansion efforts, new contract launches, and facility onboarding

Financial Oversight

• Monitor regional P&L indicators, including provider costs, billing efficiency, and contract compliance
• Support finance team in processing merit increases, pay rate changes, and compensation adjustments with appropriate approvals
• Collaborate with AP and payroll teams to ensure timely and accurate provider payment processing

Scheduling & Staffing

• Partner with scheduling coordinators and clinical leaders to ensure adequate coverage across all regional facilities
• Support development and maintenance of provider schedules aligned with clinical and contractual commitments
• Proactively identify and address coverage gaps, high-turnover risk, and capacity constraints

Provider Onboarding & Credentialing

• Oversee end-to-end onboarding for new W-2 and 1099 providers, ensuring timely completion of all credentialing and privileging requirements
• Partner with the credentialing team to monitor CredentialStream workflows, resolve bottlenecks, and maintain compliance with hospital and payer requirements
• Track Days in Process (DIP), days since last worked, and days since last communication for all active providers
• Ensure 1099 CRNA onboarding includes complete Coupa vendor setup, ACH configuration, and readiness for first payment within target timelines

Compliance & Regulatory

• Ensure regional operations comply with all applicable federal, state, and hospital-specific regulatory requirements
• Maintain accurate records across HR, credentialing, and operational systems
• Support preparation for audits, Joint Commission reviews, and payer credentialing cycles

Stakeholder Communication

• Build and maintain strong relationships with facility administrators, OR directors, and clinical leadership
• Prepare and deliver regular operational reports and updates for VP-level and executive stakeholders
• Serve as an escalation point for provider relations issues, facility concerns, and operational disputes

Qualifications

Required

• Bachelor's degree in Healthcare Administration, Business, or a related field
• 3-5+ years of operations management experience in a healthcare or anesthesia/physician practice setting
• Demonstrated experience managing provider onboarding, credentialing, or practice operations
• Strong working knowledge of healthcare billing, scheduling systems, and credentialing workflows
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint; experience with reporting platforms (e.g., Power BI, Tableau) preferred
• Ability to travel regionally as needed (up to 25-40%)

Preferred

• Experience with CredentialStream, Coupa, or similar credentialing and procurement platforms
• Familiarity with anesthesia-specific operations, including CRNA/MD staffing models and OR logistics
• Experience supporting 1099 independent contractor programs
• MBA or MHA preferred

Core Competencies

• Execution-focused with strong follow-through and accountability
• Exceptional organizational and project management skills
• Comfortable operating in a fast-paced, multi-market environment with competing priorities
• Strong interpersonal and communication skills; able to influence without direct authority
• Data-driven decision maker with a continuous improvement mindset

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Advanced understanding of medical terminology as it relates to the clinical setting.
• Ability to multi-task and work in fast-paced environment.
• Advanced understanding of gGastro processes.
• Detail-oriented and the ability to focus on specific tasks.

Education: High

School Diploma or equivalent.

Experience: Minimum of 5 years' clinical and/or scheduling experience for office visits, tests (labs/radiology) and procedures. Prior supervisory experience is required.

Performance Requirements:

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills

. • Proficient phone skills, especially in relation to patient contact

• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.

Equipment Operated: This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, outside websites, and fax machines