Manager of Staff Operations

Required:

• Active Registered Nurse (RN) or Nurse Practitioner (NP) license in good standing

• 5+ years of progressive management or supervisory experience in a healthcare setting

• Demonstrated experience in infusion therapy or infusion nursing; experience with GLP-1 infusion or

functional medicine infusion a significant plus

• Proven ability to supervise and hold accountable multi-disciplinary teams across different functional roles

• Strong HR and personnel management skills, including performance management, corrective action, and

documentation

• Ability to enforce policies and procedures consistently and professionally

• Ability to commute to / relocate to Lenexa, KS 66215

Strongly Preferred:

• BSN or higher nursing degree; healthcare administration credential or MBA a plus

• Prior experience in a pharmacy, clinic, or other regulated healthcare environment

• Familiarity with GLP-1, BHRT, or compounding pharmacy operations a plus

• Experience managing staff across multiple departments or functional areas simultaneously

• Comfort working in a fast-paced, growth-stage environment with evolving processes

Key Attributes:

• Compliance-forward — defaults to regulatory adherence in all decision-making

• Operationally driven — thrives on building and optimizing systems, workflows, and teams

• Self-starter — does not require constant direction; proactively identifies and solves problems

• Clinically credentialed — brings RN or NP credential and infusion experience that lend credibility and

context across all pharmacy departments

• Accountable — owns outcomes, escalates appropriately, does not deflect

• Positive energy — leads by example with a solution-oriented, team-first approach

• Process builder — creates structure where none exists; documents as standard practice

• Patient safety-oriented — understands that operational discipline, compliance, and quality assurance in

a compounding pharmacy are inseparable from the quality of care patients receive

Work Location & Logistics:

• Full-time on-site position — Lenexa, KS 66215

• Day shift; flexibility to support staggered and/or weekend shifts as operational needs require

• Must be local prior to starting work (within a one-hour daily commute to Lenexa, KS 66215)

Midwest Compounders Pharmacy (MWC) is a growing 503A sterile and non-sterile compounding pharmacy specializing in GLP-1 medications, hormone replacement therapy (HRT), and functional medicine. We are passionate about delivering exceptional service and personalized care to both patients and providers in a highly regulated healthcare environment.

We are seeking a Customer Service Representative who thrives in a fast-paced setting, communicates with professionalism and empathy, and takes ownership of resolving issues from start to finish.

This is not a typical call center role — you will play an important part in protecting provider relationships, supporting patient care, and ensuring a seamless pharmacy experience.