Manager of SaaS Platforms

Title: Team Lead, SaaS tools and AI Enablement
Location : Remote, US
Target Start Date : 7/27
Type: (C, CTH, D) C/CTH
Pay Rate / Salary (Ranges OK) : $75/hr

Position Summary

We're looking for a hands-on Team Lead, SaaS Tools & AI Enablement to lead a team responsible for enterprise SaaS administration and AI platform adoption. This is a player-coach role that combines people leadership with day-to-day technical execution across approximately 40 SaaS applications, including Slack, Zoom, Monday.com, Airtable, Gong, Claude Enterprise, ChatGPT, and Google Workspace.

You'll lead a blended team supporting SaaS operations, AI enablement, and end-user support while partnering closely with IT, Security, Procurement, Engineering, and Service Desk teams.

Responsibilities

• Lead, mentor, and develop a team of SaaS and AI support professionals.
• Manage the administration and lifecycle of approximately 40 enterprise SaaS applications.
• Drive enterprise AI tool deployment, adoption, and operational support.
• Oversee ticket queues, SLAs, workload prioritization, and service delivery.
• Partner with Procurement on licensing, renewals, and application consolidation.
• Collaborate with Security, IAM, ITAM, Engineering, and Service Desk teams to ensure secure and scalable operations.
• Support Google Workspace administration and SaaS governance.
• Identify opportunities to improve processes through automation and AI.

Qualifications

• 5+ years of enterprise SaaS administration experience.
• 2+ years leading technical support, SaaS administration, or IT operations teams.
• Experience managing ticket queues, SLAs, and operational support teams.
• Hands-on administration experience with enterprise SaaS platforms.
• Experience deploying or supporting enterprise AI tools such as ChatGPT Enterprise, Claude Enterprise, Microsoft Copilot, or similar platforms.
• Strong communication and stakeholder management skills.
• Experience working with cross-functional IT teams in a fast-paced environment.

Preferred

• Google Workspace administration.
• SaaS governance, licensing, and vendor management.
• Identity & Access Management (IAM) and IT Asset Management (ITAM) experience.
• ITIL or Service Management experience.
• Experience supporting M&A application consolidation or enterprise software integrations.

Ideal Candidate

A leader who combines strong operational management with hands-on technical expertise in SaaS administration and AI enablement. Someone who enjoys developing people, improving service delivery, and driving the successful adoption of modern workplace technologies.

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