Manager of Professional Services

Position Title:   Manager of Professional Services

Job Description: The Manager of Professional Services is responsible for the oversight of a client facing technical team and acts as the lead technical resource for a specified client.

Why Work at Novus: 

·         Collaborative, high-tech, and fun culture

·         Medical/dental/vision/company-paid life/voluntary life/STD/LTD/pet insurance! 

·         Generous PTO and flexible schedules 

·         Safe harbor 401k contribution and company match 

·         Skills development, training, mentoring opportunities, and tuition reimbursement 

·         Profit sharing 

·         Referral and spot bonuses 

·         Apprenticeship program – we grow our own!  

Essential Functions and Responsibilities:  

·         Responsible for the day-to-day management and leadership of two support teams, comprised of six individuals across multiple client sites.

·         Responsible for ensuring support quality, staff development, and the growth of IT support services

·         Oversees projects to ensure expectations, timelines, and budgets are met

·         Interfaces directly with client points of contact on organization technical strategy

·         Provides technical expertise and remains current on technology trends in the marketplace

·         Help business operations utilize information systems to improve efficiency

·         Ensures support team are properly maintaining equipment, hardware, and software and systems are kept up to date

·         Approves expenses for technical needs of which they have oversight

·         Initiates communications with additional project team resources to ensure client project success

·         Assists with client vendor management and interfacing where necessary

·         Works with client resources to ensure security practices and standards are being followed

·         Other duties as assigned

Job Qualifications:

·         Education:Bachelor’s Degree or Associate’s Degree with industry certifications is preferred

·         Experience:10+ years’ experience in related field

·         Excellent interpersonal and communication skills

·         Strong organizational, prioritization, and time management skills

·         Experienced managing a team in a dynamic environment

Physical Demands & Work Environment:The person in this position needs to frequently move about inside the office to access equipment. Continually operates a computer. Frequently positions self to maintain computers, including under desks and in various locations. Requires the ability to manipulate small parts. The person in this position continually communicates with individuals; must be able to exchange accurate information in these situations. Must be able to view electronic information. Occasionally moves equipment. Frequently travels to business-related sites.

Generally normal conditions with reasonable workstation flexibility. Moderate noise (business office with computers and printers, light traffic).

Reports to:  Vice President of Operations

Manage Others: Yes

Job Type: Manager

Employee Type: Exempt, Full Time

Travel: Frequently throughout the state

Compensation: Based on qualifications, from 95k+

Remote: No

With administrative offices located in East Hartford, CT and Jacksonville, FL – Novus Insight is a resource that leads and inspires innovation through state, regional, and national partnerships in information technology. We help smaller organizations “get out of the IT business” with managed services and IT leadership. For larger organizations with internal IT teams that are seeking critical skills or capabilities, Novus Insight can provide IT consulting, project support and management. The Novus team has a broad array of technical competencies and is always working with the latest technologies to leverage the best of what’s next.

Novus Insight is an Equal Opportunity Employer, M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Vet-Friendly Employer.

Novus Insight emerged in 2010 from the IT department at the Connecticut Center for Advanced Technology, a nonprofit headquartered in East Hartford, CT. We started business operations as a managed IT service provider for the types of organizations that we know best – K-12 education, nonprofits, and local government. Our philosophy was – and still is — to always do the right thing for clients, whatever it takes. Then, through strong relationships, business will flourish. Our employees are thrilled when they solve problems and help their clients. We don’t let anything get between our consultants and our clients and it is why clients stay with us year after year and refer Novus to others.
Our approach has worked. Today, we have grown to over 70 employees, with offices in Connecticut and Florida and clients across the country. We have expanded our services to include cybersecurity, application development, and technology consulting. Our strategic relationships continue to provide value for our clients. Our clients continue to provide us with new opportunities including work in insurance, legal, crisis communications, and councils of government.