Manager of Payment Portal and Collections

Title: Manager of Payment Portal and Collections

Reports to: Director of Collections and Financial Support

Department: Collections

Location: Omaha, NE

Positions Supervised: None

Travel Required: Occasional as to attend annual convention and seminars, less than 10%

Compensation: $65,000 to $75,000 per year, based on experience

Office Hours: Monday-Friday, 8am-5pm

Who We Are

At Signal we make local ownership our strategy. We are the approachable global security brand, providing peace of mind to pursue passion in life for everyone who touches our brand. Our mission is to ensure our customers, owner-operators, and employees feel empowered in their communities and life.

We're your path forward, empowering you to become a subject matter expert supporting our network of customers and franchises who accelerate us into the future. As industry leaders, we invest in leading business technology and resources that free you to focus on developing your career. We're an opportunity to combine your passion to serve and your ambition to grow as you make a lasting investment in your future.

Your Role

As the Manager of Payment Portal and Collections, you will support our Billing & Collections team by carrying out day-to-day accounts receivable and collections activities, as well as any other activities as assigned. You’ll assist in maintaining healthy account balances, follow up on overdue payments, and provide excellent customer service to franchise owners and clients. This role focuses on executing established processes rather than creating or managing them.

What You’ll Do in This Role

Collections & Payment Management 50%

• Oversee the payment portal, including performance, customer experience, and improvements
• Develop and refine collections strategies, policies, and escalation procedures
• Track and report on KPIs such as DSO, aging, and recovery rates
• Follow established collections processes and procedures
• Contact customers with past-due balances by phone and email to collect payment and set up payment arrangements
• Coordinate collection efforts with franchise teams, including sharing account status, aligning outreach, and escalating accounts when needed
• Record customer communications, payment agreements, and account updates in the AR system

Customer & Franchise Relationships 30%

• Build and maintain professional relationships with customers and franchise owners
• Meet department goals and activity metrics

Department Support 20%

• Support special projects across the Billing & Collections department

***This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Other duties, responsibilities and activities may change or be assigned at any time due to organizational needs

Qualifications/Knowledge:

• 1–3 years of collections, accounts receivable, or related customer service experience (franchise industry experience a plus)
• High school diploma or equivalent; some college preferred
• Basic proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience with accounting or AR software preferred (Sage a plus)
• Ability to work in a team environment and follow established processes

Skills/Abilities:

• Strong interpersonal and communication skills (written and verbal)
• Attention to detail and accuracy in data entry and follow-up
• Ability to manage multiple tasks and meet deadlines
• Strong problem-solving skills within established guidelines
• Commitment to providing excellent customer service
• Provide the highest level of customer service and support to franchise owners; and promote a sense of urgency toward business-critical issues
• Must be able to pass a background check including Motor Vehicle Report
• Must be able to complete all physical requirements of the job with or without reasonable

What’s in it For You?

• Competitive base pay, quarterly bonus plan, and long-term incentive plan
• Medical, dental, vision, FSA/HSA options, and employee assistance program covering employee and eligible dependents
• 100% company paid life insurance, short-term disability, and long-term disability
• 401k
• Paid Time Off and Holiday
• Career development assistance
• Special recognition for employee birthdays and anniversaries
• Company-hosted celebrations

The Office Environment:

As part of the company, you can expect to work in a standard office setting where there is a positive team atmosphere. Our office is a collaborative space where cross-department projects are frequent. Occasional overtime may be required as business needs dictate. You will have exposure to moderate noise levels and on occasion outside weather conditions (walking between buildings, networking events).

Physical Demands:

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator, computer keyboard, and phone. This description is intended to provide only basic guidelines for meeting job expectations.

Physical Demands key:

O (Occasionally) – Walk, Reach above head, Climb, Crawl, Squat, Kneel, Bend, Carry 11 lbs. or more, Push/pull 11 lbs. or more

F (Frequently) – Stand, Sit, Handling/Finger dexterity, Reach outward, Carry 10 lbs. or less, Push/Pull 10 lbs. or less

Signal is an equal opportunity employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.