Manager of Patient Access - Jewett Orthopedic Institute

Position Summary One of the region's largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute's world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma. Click here to learn more about Orlando Health Jewett Orthopedic Institute Position Summary: The Manager of Patient Access is responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher. Education/Training Bachelor's Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services. Experience Four years (4) of Patient Access (Patient Business) experience is required. One year (1) supervisory, lead or preceptor experience required. Key Responsibilities Develops goals and objectives. Plans, organizes, and directs department activities. Establishes and implements policies and procedures for department operations. Responsible for the management of all staff on-site in Human Resource related functions. Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction. Keeps administration informed of department activities, needs, and problems. Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction. Prepares departmental budget and ensures department operates within allocated expense structure. Responsible for site accounts receivable. Maintains appropriate statistical information. Establishes and maintains intra/interdepartmental communication. Networks within site facility to build physician and administrative relationships. Provides vision, direction, planning, and support to Administrators. Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities. Participates in administrative and management meetings and attends other meetings as necessary. Develops and maintains records, reports, and files. Establishes and maintains safety, policies, procedures, objectives, and infection control in the department. Maintains good payer relationships.