Manager of Operational Excellence and Quality

Manager of Operational Excellence and Quality | MCPC

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Manager of Operational Excellence and Quality

MCPC - Brookpark, OH, United States

Tagged: quality control

Manager of Operational Excellence & Quality

Job Description

Role Summary

• The Manager, Operational Excellence & Quality is a cross-functional leader within Supply Chain and Production responsible for designing, standardizing, and continuously improving operational processes that drive quality, efficiency, safety, and compliance across MCPC operations.

• This role serves as a bridge between strategy and execution, partnering with Production, Supply Chain, IT, Security, Safety, and Compliance teams to ensure processes are scalable, auditable, and aligned with customer expectations and regulatory requirements.

• Depending on prior experience, this role may also support product and service lifecycle management, internal compliance programs, and safety initiatives.

• Key Responsibilities - Quality & Continuous Improvement

• Own and evolve quality management processes across production and supply chain operations

• Define, document, and maintain SOPs, work instructions, and control plans

• Lead root cause analysis (RCA), corrective and preventive actions (CAPA)

• Establish and monitor quality KPIs and SLA adherence

• Industrial Engineering & Process Optimization

• Analyze workflows, layouts, labor models, and throughput

• Apply Lean / Six Sigma methodologies

• Support facility expansions and process redesigns

• Develop scalable standard work models

• Compliance, Safety & Risk Management

• Support ISO, e-Stewards, R2, and similar frameworks

• Support audits and corrective actions

• Embed safety and data-security controls into operations

Education, Experience & Other Requirements

• Bachelor's degree in Industrial Engineering, Manufacturing Engineering, Operations Management, Quality, or a related technical field required;
• Master's degree preferred.
• 5+ years of progressive experience in operational excellence, quality management, industrial engineering, or manufacturing operations roles.
• Demonstrated experience leading Lean, Six Sigma, or continuous improvement initiatives in a production or supply chain environment.
• Working knowledge of quality management systems and regulatory frameworks such as ISO 9001, e-Stewards, R2, or similar standards.
• Strong analytical skills with the ability to translate data into actionable operational improvements and KPI-driven outcomes.
• Proven ability to work cross-functionally with Production, Supply Chain, IT, Security, Safety, and Compliance teams.
• Lean Six Sigma Green Belt or Black Belt certification preferred (or willingness to obtain).
• Strong communication, change management, and leadership skills with the ability to influence without direct authority.

Salary Range $90,000 - $110,000

Posted: Monday, August 10, 2026

Job # 462

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