Manager of Off-Premise Sales - Gastronauts Food Group

We are seeking a dynamic and results-driven Manager of Off-Premise Sales to lead and grow our off-premise business operations. This individual will play a key role in expanding our catering services, optimizing partnerships with third-party delivery platforms, and increasing overall off-premise revenue. The ideal candidate will have a strong background in sales, marketing, and operations within the restaurant industry and a proven track record in managing off-premise sales channels.

Key Responsibilities:

Catering Management:

• Develop and execute strategies to drive catering revenue, including corporate events, parties, and large group orders.
• Build and maintain relationships with key corporate clients and local businesses to establish long-term catering partnerships.
• Oversee the catering process from initial inquiry to order fulfillment, ensuring quality and customer satisfaction.
• Coordinate with kitchen and operations teams to ensure timely and accurate catering deliveries.
• Create customized catering packages and promotional offers to attract new clients and encourage repeat business.

Third-Party Delivery Management:

• Manage relationships with third-party delivery platforms (e.g., Uber Eats, DoorDash, Grubhub) to ensure the best terms and conditions for the restaurant.
• Monitor and optimize menu offerings for delivery, ensuring profitability, full menu availability, open hours and a high-quality customer experience.
• Analyze data and trends to adjust pricing, promotions, and marketing strategies to maximize off-premise sales.
• Troubleshoot issues with delivery drivers, platform glitches, or customer complaints to resolve problems efficiently and maintain a positive reputation.

Sales and Revenue Growth:

• Develop and implement a comprehensive off-premise sales strategy that aligns with overall restaurant goals.
• Set and track key performance indicators (KPIs) for off-premise sales, such as revenue targets, customer retention rates, and order volume.
• Create and execute marketing campaigns and promotions to drive sales in the catering and third-party delivery sectors.
• Collaborate with the restaurant’s marketing team to enhance brand visibility through digital, print, and social media channels.

Team Leadership and Collaboration:

• Lead and mentor the off-premise sales team, providing training and support to ensure excellent customer service and sales performance.
• Work closely with kitchen, operations, and delivery teams to streamline processes and ensure the smooth execution of off-premise orders.
• Collaborate with senior leadership to refine strategies and adjust operational priorities based on market trends and customer feedback.

Data Analysis and Reporting:

• Regularly analyze sales data, customer feedback, and market trends to optimize performance.
• Provide weekly and monthly reports on off-premise sales performance, including insights and action plans for improvement.
• Monitor customer satisfaction through surveys, reviews, and direct feedback to continually improve service and offerings.

Qualifications:

Experience:

• 5+ years in sales, marketing, or operations, ideally within a restaurant or foodservice environment.
• Proven experience managing catering services and/or third-party delivery partnerships in a high-volume setting.
• Strong understanding of digital marketing, e-commerce platforms, and off-premise sales strategies.

Skills:

• Ability to thrive in a fast-paced, ever-changing environment.
• Analytical mindset with the ability to interpret sales data and make strategic decisions.
• Strong communication and negotiation skills, with the ability to build and maintain relationships with clients and vendors.
• Excellent leadership and team management skills.

Education:

• Bachelor’s degree in Business, Marketing, Hospitality Management, or a related field is preferred, but not required.

Physical Requirements:

• Must be able to work on-site and visit the kitchen and delivery areas to ensure smooth operations.
• Ability to work flexible hours, including evenings and weekends, as required to meet business needs.

Compensation:

• Competitive salary based on experience, plus performance-based incentives.
• Benefits include health insurance, paid time off, and opportunities for career advancement.