Manager of Interior Maintenance

Overview

Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.

Our Mission: Enriching Lives Through Travel

Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.

We are seeking a Manager of Interior Maintenance to be responsible for the day-to-day operational management of fleet-wide hotel interior repair, maintenance, and contractor coordination. This role ensures hotel spaces across the fleet maintain the highest standards of quality, presentation, and regulatory compliance. Reporting directly to the Senior Manager, Fleet Interior Design, the Manager, Interior Maintenance translates strategic design intent and asset management priorities into executable maintenance programs, field-level contractor oversight, and proactive deficiency resolution across all vessels.

Responsibilities

FF&E and Asset Repair Management

• Manage day-to-day repair and maintenance of FF&E assets including furniture, upholstery, decorative lighting, artwork, soft furnishings, and decorative finishes across the fleet.
• Execute replacement and refurbishment activities in alignment with the Senior Manager''s lifecycle strategies and schedules.
• Ensure marine compliance of all materials, installations, and repair activities.
• Support fleet standardization by maintaining consistency in materials, finishes, and repair methods as defined by the Senior Manager.

Interior Maintenance Operations

• Oversee the ongoing maintenance and condition of wall and ceiling systems, deck coverings, flooring, built-in cabinetry, wet units, bathroom systems, and public area outfitting.
• Conduct regular vessel assessments and deficiency reviews to identify, prioritize, and resolve hotel maintenance issues.
• Coordinate with Hotel Directors, Chief Engineers, and shipboard maintenance teams to ensure timely resolution of deficiencies.
• Maintain quality standards and brand presentation consistent with the design intent established by the Senior Manager.

Drydock and Refurbishment Support

• Support the Senior Manager in developing and executing technical scopes for cabin refurbishments, public area renovations, and FF&E upgrade programs.
• Coordinate field execution with shipyards, contractors, and shipboard teams during drydock periods.
• Attend shipyard periods as required to monitor execution quality and adherence to approved design standards.
• Report progress, issues, and deviations to the Senior Manager with recommended corrective actions.

Planned Maintenance and Systems Management

• Ensure hotel assets are correctly managed within maintenance management systems such as AMOS.
• Implement preventive maintenance strategies for hotel systems and FF&E as directed by the Senior Manager.
• Monitor completion rates, maintenance effectiveness, and asset condition across the fleet.
• Escalate systemic maintenance concerns and capital needs to the Senior Manager for budget and planning review.
• Develop detailed project plans, timelines, and deliverables schedules. Manage and monitor progress to meet deadlines.
• Proactively identify risks to timeline, scope, or budget and escalate issues as needed for mitigation.

Contractor and Vendor Coordination

• Manage contractor performance and day-to-day vendor relationships for hotel maintenance activities.
• Coordinate contractor mobilization, scope clarification, and quality review on behalf of the department.
• Ensure service quality and compliance with company standards and design intent throughout all engagements.
• Support the Senior Manager in vendor evaluations and selection processes as required.

Budget and Cost Management

• Administer approved OPEX and maintenance budgets in alignment with the Senior Manager''s annual financial plan.
• Monitor spending, flag variances, and identify lifecycle cost optimization opportunities.
• Provide input for financial forecasting and capital planning based on field-level asset assessments.
• Coordinate procurement processes: request for quotes, price negotiations, order tracking, inventory management, and vendor payment schedules alongside the purchasing team.

Compliance and Regulatory Support

• Ensure hotel spaces comply with USPH Vessel Sanitation Program requirements, Flag State requirements, Classification Society requirements, and marine fire and safety standards.
• Support inspections, audits, and corrective actions as assigned.
• Escalate compliance concerns to the Senior Manager for strategic resolution.
• Review and analyze construction drawings, specifications, and compliance standards to ensure operational adherence.

Fleet Operational Support

• Provide direct support to Hotel Directors, Chief Engineers, Staff Captains, and Technical Superintendents for hotel-related deficiencies.
• Assist vessels with prioritization of hotel maintenance needs and coordinate shore-side resources as required.
• Other duties as assigned.

Qualifications

Education & Experience

• Degree in Hospitality Engineering, Interior Architecture, Marine Engineering, Mechanical Engineering, or equivalent operational experience.
• Minimum 3 years of cruise industry experience including hotel refurbishment projects, drydock management, hotel systems maintenance, and FF&E lifecycle management.
• Previous experience in a Hotel Superintendent or Hotel Maintenance Manager role preferred.

Skills & Capabilities

• Strong understanding of interior outfitting and materials, hotel asset lifecycle management, and PMS systems.
• Knowledge of marine HVAC and plumbing systems a plus.
• Familiarity with cruise industry hotel standards, regulatory frameworks, and USPH requirements.
• Strong project coordination, contractor management, and vendor relationship skills.
• Proficiency in AMOS or comparable maintenance management systems.
• High attention to detail with strong communication and organizational skills.
• Ability to work independently, manage competing priorities, and operate effectively in a fast-paced maritime environment.
• Ability to travel internationally to vessels, shipyards, and supplier locations.

EEO:

Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.