Manager of Identity and Access Management (IAM) Product Owner

Title: Manager of Identity and Access Management (IAM) Product Owner – (Subcontract at an NRI)

Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with NRI.

The Manager of Identity and Access Management (IAM) Product Owner will lead the strategic direction, development, and lifecycle management of Client's IAM platforms, including identity governance, privileged access management (PAM), and modern authentication solutions. This role will serve as the voice of the customer and business stakeholders, ensuring IAM capabilities align with enterprise security, compliance, and operational goals. The ideal candidate will possess a deep understanding of IAM technologies, a proven track record in product management, and the ability to collaborate effectively with cross-functional teams. There will be an opportunity and expectation to transform the end-to-end workflow, automating identity instantiation, ongoing management, and decommissioning.

This department works approximately 80% remotely, 20% on site in our Philadelphia offices on an as-needed basis.

What you will do

• Product Ownership & Strategy
• Define and maintain the IAM product vision, roadmap, and backlog in alignment with enterprise security and digital transformation goals.
• Serve as the primary liaison between business stakeholders, technical teams, and vendor partners for IAM initiatives.
• Lead the transition from legacy platforms to modern solutions.
• Establish an Identity Governance & Administration (IGA) strategy at Client that deeply integrates with our key platform solutions for entitlement management, establishes segregation-of-duties, and moves us towards a “just in time” (JITA) approach to privileged access management.
• Collaborate with InfoSec, HRIS, and IT operations to ensure seamless identity lifecycle management and access provisioning.
• Exercise independent judgment and creative problem-solving techniques in a highly complex and dynamic environment.
• Guide the implementation and integration of IAM tools with enterprise systems.
• Support the adoption of passwordless authentication, MFA, and identity proofing technologies
• Deliver efficiencies in PAM that reduce human overhead and mitigate the risk of continuous access through thoughtful, innovative means.
• Reference key risk frameworks inclusive of HIPAA/NIST, along with Cloud Infrastructure Entitlement Management (CIEM).
• Evaluate and approve enhancements, patches, and upgrades to IAM platforms.
• Coordinate with project managers and sponsors on initiatives.
• Oversee access certification campaigns, entitlement reviews, and audit readiness
• Understand technology directions, trends, and strategic business impact on key client initiatives.
• Participate in the evaluation and recommendation of tools and technologies.
• Implement security practices and procedures. Measure compliance. Participate in audits and manage corrective action plans.

Resource Management - People

• Manage teams at II & III, Principal, Supervisory, contractor, vendor, and other staff in the delivery of enterprise technology platforms & services.
• Manage a cross-functional team of developers, analysts, and architects supporting IAM tools and services
• Participate in the performance management process by setting goals, mentoring and coaching team members, providing feedback, and conducting reviews.
• Participate in the candidate selection process.
• Create a departmental Training and Development Plan.
• Conduct staff meetings and 1-1 meetings monthly (at a minimum).

Resource Management - Budget

• Maintain fiscal stewardship of all aspects of the department, including providing the following report analysis: resource planning, current financial standing, and support and project costs.
• Manage running hardware & software (incl. licensing) expenditures.
• Support the development of annual budgetary planning, including 10-year planning for capital and operating expenses.
• Relationship Management & Communication
• Exhibit outstanding interpersonal, diplomatic, and communication (written and verbal) skills with a wide variety of people from diverse professional and cultural backgrounds.
• Communicate and partner with management, analysts, subject matter experts, and end users to establish productive working relationships.
• Participate in leadership meetings such as the DTS Directors and Managers meeting, special committees, and appropriate governance committees.
• Demonstrate strong customer focus.
• Manage client expectations.
• Concisely communicate complex technical information and strategies in a way that establishes rapport, persuades others, and promotes understanding.
• Maintain a flexible and collaborative work style, with a pro-active and solutions-oriented approach.
• Exhibit the ability to see the big picture and conceptualize/document creative solutions.
• Maintain knowledge of business operations, strategies, information requirements and priorities.
• Serve as business liaison to various vendors.
• Exhibits commitment to professional development and self-improvement.

Project Management

• Demonstrate expertise in project management and SDLC methodology, including the ability to effectively deploy resources and manage multiple projects in a cross-functional environment.
• Exhibit the ability to lead and manage operational initiatives for both clinical and business applications.
• Lead implementation and support projects within the constraints of time, budget, and scope.
• Allocate resources to projects.

Education Qualifications

• Bachelor's Degree in Computer Science, computer/software engineering, information technology, or similar field of study. Required

Experience Qualifications

• At least eight (8) years of experience managing and supporting infrastructure solutions, with a focus on ensuring the stability, reliability, and scalability of IT operations. Required
• At least five (5) years of experience implementing best practices and managing day-to-day operations to support organizational needs effectively. Required
• At least two (2) years of experience leading Infrastructure projects. Required
• At least three (3) years of experience in a supervisory/managerial role with five or more team members in a production environment. Preferred
• At least five (5) years 5+ years of experience in IAM, with at least 2 years in a product owner or managerial role. Preferred
• At least two (2) years of experience in healthcare or regulated environments. Preferred

Knowledge, Skills and Abilities

• Familiarity with Agile methodologies and tools (e.g., Jira, Azure DevOps). (Preferred proficiency)
• Strong understanding of identity lifecycle, access governance, and authentication protocols. (Required proficiency)
• Experience with IAM platforms such as Microsoft Entra ID, CyberArk, or Oracle Identity Manager. (Required proficiency)

Licenses and Certifications

• Certified Information Security Manager (CISM) - Information Systems Audit and Control Association (ISACA) - upon hire - Preferred or
• Certified Information Systems Auditor (CISA) - Information Systems Audit and Control Association (ISACA) - upon hire - Preferred or
• Certified Professional in Healthcare Information & Management Systems (CPHIMS) - Healthcare Information & Management Systems Society (HIMSS) - upon hire - Preferred or
• Certified Information Systems Security Professional (CISSP) - International Information Systems Security Certification Consortium (ISC2) - upon hire - Preferred or
• Certified Microsoft 365 Fundamentals (MS-900) - Microsoft - upon hire - Preferred or
• Cisco Certified Network Professional (CCNP) - Cisco - upon hire - Preferred or
• Cisco Certified Network Associate (CCNA-Voice) - Cisco - upon hire - Preferred or
• Microsoft Certified: Security, Compliance and Identity Fundamentals - Microsoft - upon hire - Preferred or
• Microsoft Certified: Windows Server Hybrid Administrator Associate - Microsoft - upon hire - Preferred or
• Microsoft Certified: Endpoint Administrator Associate - Microsoft - upon hire - Preferred or
• Project Management Certification (PMP) - Project Management Institute (PMI) - upon hire - Preferred