Manager of Guest Experience

BravoTech

Dallas, TX

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JOB DETAILS

SKILLS

Best Practices, Board Meeting, Business Support, Catering Services, Coaching, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Service Management, Detail Oriented, Event Management, Executive Assistant Skills , Hospitality and Tourism, Interpersonal Skills, Leadership, Metrics, Multitasking, Onboarding, Operational Strategy, Operations, Operations Processes, Organizational Skills, Plan Meetings, Problem Solving Skills, Process Improvement, Retail, Safety Compliance, Service Delivery, Standard Operating Procedures (SOP), Standards Development, Supplier Relationship Management (SRM), Team Lead/Manager, Vendor/Supplier Relations

LOCATION

Dallas, TX

POSTED

30+ days ago

Manager of Guest Experience

We are seeking a Manager, Guest Experience to lead and elevate hospitality operations, ensuring exceptional experiences for guests, visitors, executives, and internal stakeholders. This role combines strategic leadership with hands-on execution, driving service excellence, operational consistency, and a culture of hospitality across all guest touchpoints.

Call Notes:

Description
- Manage guest experience team; front desk operations; front-facing for board and high-level CEO meetings; require professionalism plus engaging personality
Q: What level of VIP interaction is expected?
- Daily interaction with C-suite and VIP guests; example level includes CEOs of major corporations (e.g., JPMorgan Chase).
Q: How should resumes present experience for CEO review?
- A: Luxury high-touch experience must be front and center, ideally as most recent roles; resume should immediately convey luxury brand names and VIP handling.

Types of Profiles Required:

Luxury, high-touch hospitality experience; comfortable interacting daily with C-suite and VIPs
Front-facing role for board meetings and high-level CEO meetings; ability to carry conversations with VIP guests
Luxury high-touch hospitality (Ritz-Carlton, Omni, etc.) or luxury retail (Louis Vuitton, Gucci, etc.) client services/assistant manager profiles
Luxury hotel front desk coordinator with experience setting up events for VIP guests; Luxury hospitality front desk/VIP hosting

Responsibilities:
Hospitality & Guest Experience

Define and enhance hospitality standards and guest experience programs.
Oversee the end-to-end guest journey to ensure seamless, welcoming experiences.
Serve as the primary escalation point for complex or high-profile guest needs.
Partner with Facilities, Events, Culture, and Executive teams to support key business initiatives.

Executive & VIP Engagements

Manage hospitality support for executive meetings, leadership events, and VIP visits.
Coordinate meeting logistics, catering, room readiness, and guest amenities.
Foster a culture of anticipatory, white-glove service excellence.

Operations & Team Leadership

Oversee daily hospitality operations, vendor relationships, and service delivery.
Lead, coach, and develop hospitality team members.
Establish service standards, onboarding programs, and performance expectations.
Ensure operational readiness, safety compliance, and consistent service coverage.

Process Improvement

Develop and maintain hospitality SOPs and best practices.
Monitor guest feedback, operational metrics, and service trends.
Drive continuous improvements that enhance guest satisfaction and operational efficiency.

MUST HAVES:

Luxury high-touch hospitality/hotels (Ritz-Carlton, Hotel Swexan, etc.) or luxury high-touch retail (Louis Vuitton, Gucci, etc.) client services/assistant manager profiles
Experience setting up events and/or board meetings for VIP guests and/or C-Suite
Daily interaction with C-suite and/or VIP guests; example level includes CEOs of major corporations (e.g., JPMorgan Chase).
Manage guest experience team; front desk operations; front-facing for board and high-level CEO meetings; require professionalism plus engaging personality
Front-facing role for board meetings and high-level CEO meetings; ability to carry conversations with VIP guests
Luxury high-touch experience must be front and center, ideally as most recent roles; resume should immediately convey luxury brand names and VIP handling.

Required Qualifications

3+ years of experience in hospitality, guest services, workplace experience, events, or customer-facing operations.
Prior experience leading, coaching, or developing service-oriented teams.
Strong communication, interpersonal, and problem-solving skills.
Exceptional attention to detail and commitment to service excellence.
Ability to manage multiple priorities in a fast-paced environment.
Professional presence with strong judgment, discretion, and customer focus.

Preferred Qualifications:

Experience in corporate hospitality, luxury hospitality, tourism, event management, or workplace experience programs.
Experience supporting executive leadership, board meetings, or VIP guest engagements.
Background developing service standards, operational procedures, or hospitality programs.
Experience managing vendor relationships, catering operations, or workplace services.

Why Join Us?

Lead and shape a high-impact hospitality function.
Partner with executive leadership and cross-functional teams.
Create memorable guest experiences that strengthen culture and brand perception.
Grow your leadership career in a dynamic and people-focused environment.

Apply Today:
If you are passionate about hospitality, service excellence, and creating exceptional guest experiences, we encourage you to apply today.

Manager of Guest Experience

BravoTech

Dallas, TX

About the Company

BravoTech

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