Accreditation Standards, Case Management, Certified Case Manager (CCM), Cross-Functional, Discharge Plans, Emergency Care, Emergency Management, Healthcare, Hospital, Hospital Administration, Leadership, Licensed Clinical Social Worker (LCSW), Maintain Compliance, Mentoring, Metrics, Nursing, Operations Management, Patient Care, Patient Safety, Performance Management, Quality Assurance, Quality Management, Registered Nurse (RN), Regulatory Compliance, Resource Utilization, Social Work, Staff Development, Utilization Management
Manager of ED and OBS Case Management
Location: Houston, TX 77030 (Onsite)
Employment Type: Full-Time
The Manager of ED & Observation Case Management is responsible for leading and overseeing case management, utilization review, discharge planning, and care coordination activities for Emergency Department and Observation patients. This role provides leadership to case management staff and collaborates with physicians, nursing leadership, and interdisciplinary teams to ensure quality patient outcomes, regulatory compliance, and efficient utilization of healthcare resources.
The Manager will drive operational excellence, patient throughput, and quality improvement initiatives while ensuring effective transitions of care.
Must-Haves
Current Texas RN License OR Licensed Master Social Worker (LMSW)
LCSW preferred
Active Case Management Certification (CCM, ACM, etc.)
Minimum 5 years of experience in Utilization Management, Case Management, or Discharge Planning
Minimum 3 years of hospital-based nursing or social work experience
Minimum 3 years of leadership/management experience
Required Skills
Emergency Department (ED) Case Management
Observation (OBS) Case Management
Utilization Management
Discharge Planning
Care Coordination
Hospital Case Management Operations
Leadership and Staff Development
Regulatory Compliance
Preferred Skills
LCSW Certification
Academic Medical Center experience
Performance Improvement initiatives
Patient Flow and Throughput Management
Emergency Department operations experience
Key Responsibilities
Manage ED and Observation Case Management operations
Oversee utilization review and discharge planning processes
Lead and mentor case management staff
Ensure compliance with regulatory and accreditation standards
Improve patient throughput and length-of-stay metrics
Collaborate with physicians and multidisciplinary teams
Support quality, patient safety, and performance improvement initiatives
Monitor departmental productivity and outcomes
Recruiter Submission Template –
Full Name:
Degree (BSN, MSN, BSW, MSW, etc.) – University & Year:
Current License (RN/LMSW/LCSW) – State & Status:
Case Management Certification (CCM, ACM, etc.) (Yes/No – details):
Total Case Management Experience (Years):
Total Utilization Management / Discharge Planning Experience (Years):
Total Hospital-Based Nursing or Social Work Experience (Years):
Total Leadership Experience (Years):
Do you have at least 5 years of Case Management / Utilization Management experience? (Yes/No – details):
Do you have at least 3 years of hospital-based nursing or social work experience? (Yes/No – details):
Do you have at least 3 years of leadership experience? (Yes/No – details):
Experience managing ED (Emergency Department) Case Management programs (Yes/No – details):
Experience managing Observation (OBS) Case Management programs (Yes/No – details):
Experience with discharge planning and care coordination (Yes/No – details):
Motivation / Reason for Relocation (if not local):
Motivation / Reason for interest in this position:
Contact Number:
Email ID:
LinkedIn Profile URL:
Full Address (Street, City, State, Zip Code):
Notice Period (in weeks):
Current Work Authorization Status:
Expected Salary:
Are you able to relocate on your own expenses and work onsite at Houston, TX 77030 (Onsite)?