We are seeking a Manager of ADR Services to oversee arbitration and mediation case administration, supervise a team of Case Administrators, and ensure adherence to procedures and confidentiality standards.
Responsibilities include managing caseloads, serving as liaison with parties and neutrals, training staff, leading hearings, resolving case issues, and maintaining compliance.
The role offers a hybrid work environment within 125 miles of designated offices, with compensation based on location, ranging from $73,000 to $97,000, plus a 10% performance incentive and comprehensive benefits.
Qualifications include a bachelor’s degree or equivalent, 4–6 years of experience in customer service and case management in ADR or legal settings, supervisory experience, strong knowledge of ADR procedures, excellent communication skills, and proficiency in Microsoft Office and case management systems.
This position offers growth opportunities in a dynamic, collaborative environment focused on conflict resolution and professional development.