Manager Member Services

Membership Services Manager

Job Summary

IEEE is seeking an experienced and results-oriented Membership Services Manager to lead the Member Operations function within the Member and Geographic Activities (MGA) organization. This role is responsible for overseeing the teams, processes, and financial operations that support the membership lifecycle, including the processing of applications and payments for new and renewing members and affiliates. The position also provides leadership for global programs such as Senior Member elevations and Geo-Unit inaugurations, helping to support IEEE members and volunteers worldwide.

The successful candidate will provide strategic leadership, foster a culture of continuous improvement, and ensure exceptional service delivery through effective team management, process optimization, project execution, and financial oversight. Key responsibilities include staff development, operational planning, vendor management, budget administration, forecasting, and cross-functional collaboration.

Reporting to the Director, Member Operations Administration, the Membership Services Manager will play a critical role in enhancing operational efficiency, supporting organizational goals, and delivering an outstanding member experience through an Operational Excellence framework.

What You'll Do

• Lead and develop a high-performing Member Operations team.
• Oversee membership application and renewal processing activities.
• Manage global member programs, including Senior Member elevations and Geo-Unit inaugurations.
• Drive process improvements and operational excellence initiatives.
• Manage departmental budgets, forecasts, invoices, and vendor relationships.
• Ensure high-quality support for members, volunteers, and internal stakeholders.
• Lead projects and collaborate across teams to improve service delivery and organizational effectiveness.

What You'll Bring

• Proven experience leading customer service, membership, operations, or shared-services teams.
• Strong financial management, budgeting, and vendor management skills.
• Experience driving process improvement and operational excellence initiatives.
• Excellent leadership, communication, and stakeholder management abilities.
• Strong project management and organizational skills.
• Commitment to delivering exceptional customer and member experiences.

Education

• Bachelor's degree or equivalent experience or other related technical degree. Req

Work Experience

• 4-7 years managing business operations in a production environment. Req

Skills and Requirements

• Financial Skills: Proficiency in budget development, forecasting, and analysis.
• Management History: Experience in managing and supporting employees at various levels in customer service, operations, or administration.
• Global Mindset: Must possess the knowledge and dispositional characteristics to operate in multi-cultural situations.
• Technical Savvy: Technologically savvy knowledge worker who is familiar with new technologies, and seeks out effective technology solutions to business challenges.
• Resource Allocation: Ability to prioritize work for self and others and successfully allocate resources (staff expertise, energy, headcount).
• Communication: Excellent written and oral communication skills with very strong attention to detail.
• Project Management: Effective time and project management skills with experience leading process and technology-oriented programs.
• Willingness to work occasionally other than normal business hours as required to support global organization operations.
• Mobility:, both domestically and internationally, which may include some weekends.

Other Requirements:

As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.

PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.

For information on work demands and conditions required for this position, please consult the reference document, ADA Requirements. This position is classified under Category I - Office Positions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.