Company Description:â¯
For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.â¯â¯
Specialties:â¯
As anâ¯Emersonâ¯Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:â¯â¯
- Process Control & Safety Systemsâ¯â¯
- Control Valves & Regulatorsâ¯â¯
- Isolation Valves & Actuationâ¯â¯
- Oil & Gas Automationâ¯â¯
- Reliability Solutions & Servicesâ¯â¯
- Pressure Managementâ¯â¯
- Specialty Pumps & Rotating Equipmentâ¯â¯
- Instrumentationâ¯â¯
- Maintenance & Repair Services
Duties and Responsibilities:
- Supervise, develop, and train service support personnel to meet respective job expectations related to order entry and invoicing. Coach the Service Administrative staff to achieve high performance.
- Author and conduct periodic performance reviews.
- Mentor and assist Service Admin in the proper utilization of the Oracle system (Prism) and respective price book to correctly enter and invoice Repair Orders.
- Recommend and maintain work process procedures to ensure superior customer service. Monitor procedures to ensure on-time delivery and customer satisfaction. Analyze service experiences and successes from one account or event and recommend best practices.
- Directly supervise staff, maintaining consistency and accuracy of orders and adherence to timeliness of invoicing.
- Participate in the interviewing, hiring, and training programs for Service Admin.
- Interface with other involved parties to assure customer satisfaction.
- Track Team productivity reporting in order to systematically assess individual performance and team capacity.
- Provide weekly analysis of “shipped, not invoiced” orders; drive improved revenue recognition
- Effectively utilize RFGen dashboard and available Prism reporting to assess status, workload, capacity, and productivity; Assign personnel accordingly.
- Must be able to travel between sites as needed
- May attend meeting with key customers, assisting Outside Sales with maintaining relationships and negotiating deals.
QUALIFICATIONS:
Education/Knowledge:
- BS/BA degree in Industrial Distribution or related degree, or equivalent combination of education and experience preferred.
- Strong knowledge of Industrial Valves and sales/services preferred.
Experience/Skills:
- 5 + years sales and service experience in industry served and working with same or similar products; a combination of education and experience will be accepted.
COMPETENCIES:
- Solid leadership skills that exhibit confidence in self and others; inspires and motivates others to perform well.
- Strong ability to supervise people including, engagement, motivating, coaching and leading Service Associate staff.
- Demonstrates strong self-management skills to include a high degree of professionalism, planning (the ability to organize and manage multiple priorities), and sound judgment; Strong display of initiative and innovation.
- Strong Customer service skills exhibited in the ability to manage and meet client expectations;
- Strong communications to include oral, written, presentation, and listening skills.
- Good analytical, negotiating, and problem-solving skills required.
- Strong interpersonal skills and the ability to lead and be part of the team.
- Good business acumen.
- Approaches leadership role with understanding of doing it right for the Company, the employees and the customer. Highest ethical standards.
- Strong supporter of the organization’s goals and objectives.
- Strong Computer skill proficiency with Sales Order system, MS Office and other computer tools and programs.