Manager, Maintenance Contracts & Administration

Description

Position at Bridges and Tunnels

Job Title: Manager, Maintenance Contracts and Administration

Resume Due Date: November 12,2026

Department: Facility Management

Work Location: Randall's Island

Job Family/ Grade: ADC 004

Earnings Potential: $86,968 - $108,710

MTA Bridges and Tunnels reserves the right to remove this posting before the application deadline.

MTA Bridges and Tunnels operates the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Telework:

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary:

The Manager, Maintenance Contracts and Administration is responsible for the administration and management of maintenance service and supply contracts supporting MTA Bridges & Tunnels' nine facilities. The position manages contract activities, budgets, project coordination, and compliance with contract requirements, with a focus on fire, life safety, and essential maintenance services.

Under the direction of the Senior Manager of Maintenance Contracts, the Manager administers assigned contracts from inception through closeout, including developing technical specifications and scopes of work, preparing cost estimates, monitoring contractor performance, reviewing invoices, tracking contract expenditures, and addressing contract-related issues.

The Manager, Maintenance Contracts and Administration supports bidding and procurement activities and coordinates with Procurement, the MTA Business Service Center, Engineering, Finance, Legal, and Maintenance on contract solicitation, administration, renewal, and closeout activities. The position also works with contractors and internal stakeholders to resolve service issues and maintain continuity of essential maintenance services.

The Manager, Maintenance Contracts and Administration monitors contract status, funding, expiration dates, renewals, and other key milestones to support timely contract actions and prevent service interruptions. The position also provides 24-hour emergency support for contracted maintenance services and coordinates responses with contractors and appropriate internal stakeholders.

Responsibilities:

Contract Administration and Project Manager Coordination:

• Assist the Senior Manager in the administration and management of B&T service and commodity contracts.
• Review Project Manager payment requests and supporting documentation for accuracy and compliance with Authority requirements and established procedures.
• Provide functional guidance and direction to Project Managers responsible for approximately 45 contracts.
• Review contract administration activities and provide guidance to Project Managers and Budget Analysts regarding contract requirements, performance, documentation, and financial matters
• Monitor contract activities and status to identify issues requiring follow-up, escalation, or corrective action.

Technical Specifications and Facility Coordination

• Develop and coordinate technical specifications, scopes of work, and related contract documentation for maintenance services, including fire/life safety, electrical, HVAC, fire alarm, elevator, generator, PLC, and plumbing systems.
• Coordinate with Facility Management, Maintenance, and Engineering staff to assess maintenance needs, define service requirements, and develop appropriate scopes of work.
• Review existing contract requirements and facility needs to identify changes, deficiencies, or additional services required to support ongoing operations.

Contractor Oversight and Closeout Activities

• Monitor contractor performance through field inspections, progress meetings, service reviews, and other contract administration activities.

Identify and address contractor deficiencies and coordinate resolution of performance or service issues.

• Provide contract-related support for modifications, change orders, and adjustments to scopes of work.
• Coordinate completion of contract closeout activities, including required documentation and final contract actions.
• Provide 24-hour emergency support for contractor or equipment issues and coordinate timely responses with contractors and appropriate internal stakeholders.

Budget Monitoring and Invoice Administration

• Monitor contract budgets, expenditures, and encumbrances to ensure activities remain within authorized funding.
• Identify budget variances and coordinate appropriate corrective action with Project Managers, Budget Analysts, and other stakeholders.
• Review contractor invoices for accuracy, completeness, and compliance with contract requirements and coordinate timely payment with the MTA Business Service Center.
• Review and process appropriate deductions, credits, and liquidated damages, when applicable, in accordance with contract terms and Authority requirements.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Qualifications

• Bachelor's degree in arts/sciences (BA/BS) from an accredited institution in Business Administration, Public Administration, Engineering, Construction Management, Project Management, Facilities Management, or a related field. An equivalent combination of education and experience may be considered.
• Minimum 6 years of professional work experience in administering maintenance, service, construction, or commodity contracts, facilities management, project coordination, procurement, or related work.
• Minimum 2 years in management or supervisory role in a large, multi-faceted organization, including assigning work, reviewing performance, and coaching staff
• Proficiency in Microsoft Office Suite, including Microsoft Excel.
• Knowledge of public-sector service and commodity contracts and the rules, regulations, policies, and procedures governing their administration.
• Ability to review contract requirements, contractor performance, invoices, and supporting documentation and identify issues requiring corrective action.
• Strong written, verbal, communication, coordination, and interpersonal skills, including the ability to work effectively with internal departments, contractors, vendors, and external stakeholders.
• Ability to manage and track multiple active and upcoming contracts, including key milestones, funding, renewals, expirations, and closeout activities.
• Knowledge of the principles, ethical standards, and requirements applicable to public-sector contracting, including MBE/WBE requirements.
• Ability to interpret technical specifications, scopes of work, and contract documents related to maintenance services.
• Ability to respond to emergencies and be available on call 24/7 and respond to MTA Bridges and Tunnels facilities as operational needs require.
• Unrestricted driver's license in New York State
• Knowledge of MTA procurement processes for services and goods, including solicitation, contract award, renewal, modification, and closeout activities is preferred

Additional Information:

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Other Information:

Final salary is determined on experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

How to Apply:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info, click the "Careers" link located in the footer under the "The MTA" section, then click on "See All Open MTA Positions". Search for the desired position, click Apply, and follow the instructions.

Comprehensive Benefits & Total Rewards Package:

Transportation & Financial Benefits

• Commuting Made Easy - Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost - Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future - Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away - Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services - Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program - Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment - Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs - Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks - Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong - Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.