Manager, Legal Operations

In this role, you will help make history by enabling the Legal Department to deliver high-quality legal services efficiently, consistently, and cost-effectively. As Manager, Legal Operations, you will serve as a central operational partner to the Chief Legal Officer for department operations, financial management, outside counsel and vendor management, legal technology, reporting, training, process improvement, and project execution. The ideal candidate will be a commercially-minded, pragmatic business partner who can translate priorities into practical operating plans, manage cross-functional workstreams and use data and AI to improve decision-making.

Job Responsibilities:

• Develop, own, and drive execution of the Legal Department’s roadmap, including department planning, prioritization, project governance, process improvement, communications, knowledge management, change management.
• Oversee administration, adoption, and continuous improvement of legal technology and collaboration tools, including e-billing, document management, contract-related resources, reporting tools, and AI-enabled solutions; partner with IT and vendors on implementations, upgrades, training, and change management.
• Coordinate annual budget development, forecasting, legal spend reporting, accruals, reserve coordination, and other financial processes in partnership with Finance; develop practical dashboards and metrics to support timely decisions.
• Support high-quality, cost-effective legal services through rate negotiations, engagement terms, alternative fee arrangements, RFPs, statements of work, onboarding, performance tracking, and relationship management for outside counsel, ALSPs, and other legal vendors.
• Identify opportunities to simplify, standardize, or automate legal work and administrative processes; develop playbooks, templates, workflows, and user guidance that improve consistency, preserve institutional knowledge, and reduce friction for attorneys and business partners.
• Implement and manage contract approval, execution, and management procedures (including the Company’s Contract Management Guidelines), and contract repository and corporate legal records.
• Analyze matter, spend, vendor, staffing, technology, and operational data to identify trends, risks, cost-saving opportunities, and service delivery improvements; prepare concise, executive-ready materials for senior leaders and support additional Legal Department operational matters as directed.
• Coordinate all logistical and hospitality aspects of Board and committee meetings, including venue, technology, catering, materials, scheduling, and on-site support, to ensure a seamless and professional experience for directors and attendees.
• Prior experience with corporate secretarial or governance-related responsibilities is a plus.Candidates without direct experience should demonstrate an interest in developing these skills and supporting the Corporate Secretary’s Office.
• Other duties as assigned.

Education/Experience:

• BA/BS degree from an accredited college or university
• Minimum of 6-8 years of large law firm and/ or in-house experience required with legal operations, corporate legal department management, or a related field.
• Experience managing budgets, reporting, legal technology, outside counsel, legal vendors and alternative legal service providers.
• High degree of proficiency in Microsoft Office Suite, (including Word, PowerPoint, SharePoint, and Excel), Microsoft Outlook, Adobe Acrobat, and Internet applications.
• Demonstrated proficiency with generative AI and emerging technologies, including leading AI models and AI-enabled research, drafting, productivity, and workflow tools, with the ability to evaluate and adopt new applications responsibility and effectively.

Skills/Abilities:

• Detail-oriented with excellent legal judgment, strong organizational skills, and exceptional verbal and written communication skills (including analysis, interpretation, and reasoning).
• Ability to identify problems and provide creative and thoughtful solutions in a business-oriented, diplomatic, approachable, and practical manner.
• Self-motivated, work proactively and efficiently, and be able to follow through on assigned tasks through completion.
• Ability to work well both independently and within a team in a fast-paced, constantly evolving, and deadline-oriented environment.
• Ability to work well under pressure, manage multiple priorities, and quickly respond to change.
• Ability to connect with, influence, and gain the respect of, senior management, peers and colleagues across the organization.
• Growth mindset and professional drive and be self-aware and intellectually curious.