Fully remote | No overtime or weekend work
Lead commercial legal projects and process improvements
Coordinate Salesforce and legal operations initiatives.
Position Overview
A key member of the Legal & Compliance (L&C) Transformation and Operations team responsible for driving efficiencies across L&C processes and technologies. This manager also partners closely with our Commercial Legal team to help reduce friction in the Sales motion to increase deal velocity to ensure L&C is maximizing our contributions to revenue and growth.
Key Responsibilities
- Partner closely with our Commercial Legal leadership team and serve as primary project manager on all go-to-market and commercial initiatives to ensure the execution of globally consistent best practices.
- Coordinate Salesforce requirements, technology bugs, template updates, and other commercial initiatives; Collaborate with Salesforce technology teams to track statuses and communicate timely updates to key stakeholders.
- Build and maintain effective relationships with L&C leadership, Revenue and Deal Operations (RDO), technology partners, and other business stakeholders to drive effective legal processes and technology that support the broader business growth.
- Support broader L&C technology implementations with requirements gathering, tracking implementation deliverables, and communicating with technology vendors and L&C stakeholders.
- Proactively identify and mitigate operational risks by anticipating challenges, fostering cross-functional collaboration, and implementing preventative solutions that support business continuity.
- Create and maintain clear, user-friendly documentation to educate all stakeholders on operational workflows and legal technology tools.
- Proactively seek ways to improve current processes, tools, and technologies to maximize productivity, workflow, and efficiency.
- Support onboarding and mentorship of new L&C team members; Share knowledge and best practices to strengthen team capability and foster a culture of continuous learning.
- Exhibit an innovative and growth mindset when executing responsibilities; Bring new ideas to Legal Operations leadership on a consistent basis.
- Manage special projects for the MVP of Legal Operations, as needed.
Skills and Requirements
- 5 years of experience in Operations, Sales support, or other roles involving process management and the ability to quickly learn and navigate new systems; Legal Operations experience is helpful but not required.
- Strong understanding of economics and operating model.
- Proficiency with technology tools and applications such as Jira and Salesforce are strongly preferred.
- Demonstrated understanding of how to develop, implement, and enhance processes; Capacity to be a system thinker, deriving insights from data to improve operating models and processes.
- Effective strategic thinker with the ability and experience to develop, implement and document strategies and execution plans for both short-term and long-term initiatives.
- Excellent planning and organization skills and proven ability to deliver.
- Strong communicator with the ability to present complex information clearly in written and verbal form.
- Strong leadership skills, including the ability to influence stakeholders across multiple disciplines.
- Undergraduate degree strongly preferred.
Attributes for Success
- Results-oriented, with a proactive and solutions-focused mindset.
- Agile and adaptable in a fast-paced, evolving environment.
- Collaborative and innovative, with a passion for continuous improvement.
- Excellent interpersonal and communication skills, with the ability to collaborate across departments.
- Demonstrates a strong sense of urgency in addressing business needs, timely responses, and resolving issues.
- Skilled in prioritization, problem-solving, and critical listening.
- Effective change agent with the ability to lead change, think out of the box, and make new ideas happen.