Manager - IT Training

IT End User Training Program ManagerThis position serves in a middle management role to lead and direct the people and processes that operate the IT end user training program. They manage staff that develop, maintain, and deliver training content for the IT training program. This is a hybrid position in Columbus, OH.Responsibilities and Duties30% Operates applications as assigned by planning and executing routine maintenance of software and hardware; optimizes applications through upgrades, patches, customizations, and management reporting. Provides 24x7 on‑call support for assigned applications.20% Organizes people, processes and technology to achieve results for application management as they relate to the IS Balanced Scorecard, including quality (application availability, compliance with ONCALL, incident turnaround times, etc.), service (customer satisfaction, service level agreements, operating level agreements, etc.), quality of work life (employee retention rate, employee opinion scores, employee development, etc.), and financial performance (adherence to capital allocation and operating budgets, productivity measures, etc.). Maintains competency in best‑practice application management to contribute measurable results on the Balanced Scorecard.20% Facilitates development of new applications based on application lifecycle standards, defining requirements, translating them into design and operational models, and providing application support staff to build and test applications in readiness for deployment. Adheres to standardized best practices for project management and testing at the unit, volume, and integration level, collaborating with customers, stakeholders, vendors, internal infrastructure staff, process excellence, and others.10% Facilitates deployment of applications with consideration for best practices in education, activation, and production support, collaborating with customers, stakeholders, vendors, project management, and others.10% Directly manages all human resource aspects of personnel management within the assigned area, including selection of new employees, initial and ongoing development, evaluation, counseling, scheduling, etc., and motivates employees to higher levels of productivity and performance.5% Plans, monitors, and controls annual operating and capital budgets for assigned applications. Manages materials, supplies, and other resources necessary for departmental operations.5% Administers physical, procedural, and technical safeguards for protection, control and monitoring of information assets, including access management, staff education, responses to breaches, business continuity and information disaster recovery planning, auditing, and information security risk management for those applications assigned.Minimum QualificationsBachelor's Degree (Required)Specialized KnowledgeEpic end‑user training program operations and administration. Computer Information Systems or Health Care field e.g., Nursing, Pharmacy, Medical Technology, etc. Knowledge and experience in hospital processes and workflow.Knowledge of information systems with advanced skills required through courses and/or experience. Strong leadership, budgeting and interpersonal communication skills.2-3 years managerial experience with exposure to design, development and implementation of departmental training programs.5 years relevant healthcare experience.Desired AttributesMaster's Degree in Computer Information Systems or Health Care field e.g.MBA with health care track Knowledge of hospital operations and clinical information systems, especially those related to clinical systems, revenue cycle systems, or ancillary systems (e.g., pharmacy, lab, cardiology, radiology, etc.). Knowledge of project management and process improvement methodologies. Managerial experience in a variety of departments within a healthcare facility.Work ShiftDayScheduled Weekly Hours40DepartmentCareConnect TrainingEqual Employment OpportunityOhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate–employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.#J-18808-Ljbffr