| Location | Morrisville, NC |
Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.
Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.
Network Operations Center (NOC) and Systems Administration is responsible for leading 24x7 IT operations to ensure the availability, performance, and security of enterprise infrastructure across on-premises, cloud, and SaaS environments. This role oversees centralized monitoring, incident response, and service management while providing technical leadership for system administration monitoring spanning Azure, identity management, M365, and core infrastructure platforms. The position drives operational excellence through ITIL-aligned processes, automation, and standardized runbooks, while delivering clear communication during incidents and maintaining accountability for service levels, system health, and continuous improvement.
Key Responsibilities:
NOC Operations & Service Monitoring
Lead 24x7 monitoring operations for network, infrastructure, cloud, and SaaS systems
Ensure visibility across:
Network (LAN/WAN, firewalls, load balancers)
Servers, compute, storage, databases
Azure IaaS/PaaS and SaaS platforms (M365, etc.)
Establish service-level monitoring aligned to business services and dependencies
Oversee alerting strategy (thresholds, anomaly detection, service impact)
Drive end-user experience monitoring and SaaS observability
Incident, Problem & Change Management (ITIL)
Own escalation model and execution of:
Incident management
Problem management (root cause analysis)
Change coordination (as applicable)
Ensure all incidents include:
Business impact
Root cause
Resolution actions
Lead P1/P2 incident response, including bridge calls and leqdership communications
Drive MTTR reduction and SLA adherence
Systems Administration Leadership
Oversee enterprise system administration monitoring across:
Cloud Platform (Azure)
VMs, storage, networking, subscriptions, IAM
Identity & Access (Entra/AD)
SSO, MFA, RBAC, conditional access
M365 Administration
Exchange, SharePoint, Teams, Intune
Infrastructure
VMware, storage, backups, patching (Tanium/Veeam)
Security & Certificates
PKI, certificate lifecycle, Key Vault
Monitoring & Tooling
Datadog, Tanium, automation tooling
Runbooks, Automation & Knowledge Management
Establish and maintain standardized runbooks for all operational processes
Integrate with ServiceNow knowledge base and workflows
Drive automation and self-healing capabilities, including:
Service restarts
System cleanup and recovery actions
Ensure continuous update and governance of operational documentation
Operational Governance & Reporting
Define and enforce operational KPIs and dashboards, including:
System health and availability
Incident and outage metrics
SLA compliance and MTTR
Deliver real-time operational dashboards and executive reporting
Identify trends, recurring issues, and prevention strategies
Communication & Stakeholder Management
Own incident communication framework (P1/P2/P3 severity levels)
Ensure business-impact messaging (users impacted, workaround, ETA)
Coordinate with:
Application teams
Cloud/DevOps teams
Vendors and SaaS providers
Provide post-incident reports and continuous improvement actions
Process Improvement & ITIL Maturity
Standardize operational processes across NOC and Systems teams
Improve:
Monitoring coverage
Alert quality and noise reduction
Ticket lifecycle management
Align to ITIL best practices and governance model
Drive accountability across infrastructure operation
Team Leadership & Development
Lead NOC and Systems Administration
Define roles, responsibilities, and escalation paths
Build a culture of:
Accountability
Operational excellence
Continuous improvement
Identify skill gaps and support training for modern cloud/NOC operations
Qualifications:
Technical
8+ years in IT Infrastructure / Operations (with leadership experience)
Strong expertise across:
Azure (IaaS/PaaS, governance)
Networking (firewalls, routing, load balancing)
Enterprise systems (AD/Entra, M365, VMware)
Experience with monitoring platforms (e.g., Datadog)
Knowledge of automation and scripting (PowerShell, Python preferred)
Process & Leadership
Physical Demands & Work Environment
Why Work for Valeris?
We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Our Commitment to Equal Opportunity
At Valeris, we don't just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.
Physical Demands & Work Environment
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Why Work for Valeris?
We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:
Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
Our Commitment to Equal Opportunity
At Valeris, we don't just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.